University of Michigan Information and Technology Services ยท 20 hours ago
Desktop Support Specialist Associate
Ann Arbor, MI
Full-time
Hybrid
Entry Level
$49K/yr - $51K/yr
1+ years expThe University of Michigan's Information and Technology Services (ITS) is seeking a Desktop Support Specialist Associate to join their MiWorkspace Neighborhood IT support team. The role involves providing onsite support for various devices, troubleshooting hardware and software issues, and ensuring excellent customer service.
Information Technology & Services
Responsibilities
Provide technical support and service restoration, in-person or remotely via phone/chat
Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals
Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers expectations
Maintain accurate asset management records
Qualification
Required
Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience
Minimum 1 year working in a role providing end user technical support
Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)
Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
Excellent customer service skills
Ability to deliver clear messaging to a variety of audiences/skill levels
Benefits
Generous time off
A retirement plan that provides two-for-one matching contributions
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Maternity and Parental Leaves
Vision and Dental Insurance
Company
University of Michigan Information and Technology Services
We are 700+ professionals supporting the U-M community of over 47,000 students, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees.
501-1000 employees
H1B Sponsorship
University of Michigan Information and Technology Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Michelle Durante, PHR
Senior HR Business Partner
Sol Bermann
Chief Information Security Officer & Executive Director, Information Assurance
Company data provided by crunchbase