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Supplemental Health Care · 9 hours ago

Client Services Manager - Home Health

Orlando, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

Supplemental Health Care is seeking a Client Services Manager to grow and develop relationships with clients while expanding market presence. The role involves negotiating staffing agreements, achieving performance goals, and coordinating client needs with recruitment teams.

Health CareMental HealthProfessional NetworkingProfessional Services

H1B Sponsor Likely

Hiring Manager

Bo Jensen

Responsibilities

Hit minimum performance standards per week as outlined by Manager

Track and follow-up on Client Expert Opinion Scores (EOS)

Works to achieve pre-established goals for days filled/fill rate per month

Responsible for office success if and when the Manager is absent

Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients

Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week

Work as a client sales manager within the Division

Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients’ needs, situations, and problems by asking questions

Responsible for maintaining and supporting client credentialing and referencing process

Retain flexible schedules in order to service clients requests and/or handle issues, in addition to support after hours and/or on-call duties

Coordinate the seamless transitions of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients

Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments

Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients

Establish appropriate recruiting activities to ensure high percentage of orders are filled on time

Maintain, manage and submit weekly activity reports per deadlines

Assist client with Quality Assurance functions as it relates to providers

Assist with aging and Accounts Receivable; follow-up as needed

Attend meetings involving Manager, as needed

Travel via car or airplane to cover territory, as needed

Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines

Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services

Assist in the processing of payroll to ensure correct invoicing by the collection and submission of weekly field talent timesheets

Coordinate with compliance team to ensure talent are compliant and cleared to start and ensure SHC internal client documents are up-to-date

Help to create an environment of high morale, motivation and teamwork

Other duties as assigned

Qualification

Sales experienceHealthcare staffing experienceMarketing strategyMicrosoft OfficeRecruiting services knowledgeMulti-taskCommunication skillsOrganizational skillsDetail-oriented

Required

Minimum of 2-3 years sales experience required

Additional healthcare staffing experience required for a Senior level role

Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet

Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience

Knowledge of proper grammar, spelling and rules of composition

Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems

Ability to read, analyze and interpret production reports

Ability to successfully skill market and open new business opportunities

Ability to work independently and with other team members

Ability to organize and complete work in a timely manner

Ability to multi-task

Ability to communicate effectively with all levels of the organization

Must be able to work for prolonged periods of sitting, typing and use of the phone and computer

Must be detail-oriented and highly organized

Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Preferred

health care industry experience

Bachelor's Degree

internet job boards and internet recruiting experience

Company

Supplemental Health Care

Glassdoor3.7

Supplemental Health Care is a healthcare professionals company located in Park City.

Founded in 1984

Park City, Utah, USA

501-1000 employees

https://www.shccares.com/

H1B Sponsorship

Supplemental Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)