ModMed · 1 week ago
Knowledge Management Specialist
Boca Raton, FL
Full-time
Hybrid
New Grad, Entry LevelModMed is a healthcare technology company focused on modernizing the healthcare experience. They are seeking a Knowledge Management Specialist to provide client support, collaborate across teams, and help produce educational content for their knowledge platforms.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware
Responsibilities
Provide consistent, professional, and high-quality client support to our client base through an online support queue
Communicate and collaborate across teams and departments to help resolve issues
Become proficient in the Client Education learning platforms (ModMed® U and ModMed® Communities) to provide both client and internal support
Performs administrative duties in support of Knowledge Services projects and initiatives
Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity
Opportunities to support the creation of video and written educational content
Qualification
Required
Entry-level position
Excellent spelling, grammar, and punctuation
Moderate to high technical aptitude
Excellent communication and interpersonal skills, both written and verbal
Ability to manage multiple tasks and prioritize as needed
Motivation to provide exceptional customer service
Expertise with evaluating, troubleshooting, and following-up on customer issues
Preferred
Associate's degree preferred
Benefits
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company
ModMed
Specialty-specific healthcare SaaS solutions including AI-Powered EHRs, Practice Management, Analytics, RCM, Patient Engagement, Payments
Founded in 2010
1001-5000 employees
H1B Sponsorship
ModMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$485.93MKey Investors
Warburg PincusIBMSummit Partners
2025-04-30Private Equity· $100M
2025-03-03Acquired
2022-02-22Series Unknown· $53.37M
Leadership Team
Daniel Cane
Chief Executive Officer
Joe Harpaz
Co-Chief Executive Officer
Recent News
2026-01-16
Crunchbase News
2025-12-31
Company data provided by crunchbase