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American Express · 20 hours ago

Director - Data Concern Reporting & Management

Charlotte, NC

Full-time

Hybrid

Senior Level, Lead/Staff

$144K/yr - $256K/yr

10+ years exp

American Express is a company with a rich history of innovation and a commitment to its customers and employees. The Director of Data Concern Reporting & Management will lead a team focused on enhancing the enterprise-wide data issue management framework, ensuring effective identification and remediation of data-related concerns across the organization.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Lead a team responsible for the day-to-day operations of the data concern management program, ensuring adherence to established standards, procedures, and SLAs

Oversee the identification, documentation, and root cause analysis of data concerns across the data lifecycle

Manage and maintain a detailed taxonomy of data concerns, ensuring appropriate mapping to risk categories and data lifecycle stages

Monitor the status and resolution of data incidents, ensuring effective remediation actions and timely closure in coordination with accountable stakeholders

Partner with business unit data offices, risk, compliance, and audit teams to support transparent issue tracking and resolution

Contribute to the definition and refinement of key performance indicators (KPIs), key risk indicators (KRIs), and reporting metrics across data management activities

Support the automation and enhancement of incident reporting through use of BI tools such as Tableau, Power BI, or similar platforms

Review and challenge the quality and completeness of corrective action plans for high-risk data incidents

Produce reports, dashboards, and insights for senior Risk Committees, on data concern trends and root causes using data visualization and analytics tools

Collaborate with business partners to identify and document root cause / impact of KRIs/KPIs

Coach and develop team members, foster a high-performance culture and ensure professional growth within the team

Qualification

Data governanceIncident managementRisk managementData reporting analysisServiceNowTableauPower BIAlteryxAnalytical skillsTeam leadershipCommunication skillsCollaborationAttention to detail

Required

Minimum of 10+ years of experience in data governance, data management, incident management, risk management, data reporting analysis or a related function, preferably within the financial services industry

Demonstrated expertise in operationalizing incident management programs or similar risk functions

Working knowledge of data governance and compliance frameworks, including their application to large, complex organizations

Experience with tools such as ServiceNow, Tableau, Power BI, Alteryx, or equivalent required

Strong analytical skills and attention to detail, with a demonstrated ability to manage multiple concurrent priorities

Proven experience leading high-performing teams and driving results through collaboration and accountability

Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at multiple levels

Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience

The ability to bring structure to ambiguity and thrive in an unstructured, fast paced dynamic environment