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Loretto · 18 hours ago

Support Services Manager,

Jamesville, NY

Full-time

Onsite

Mid, Senior Level

$62K/yr - $67K/yr

5+ years exp

Loretto is a healthcare facility seeking a Manager of Support Services to oversee housekeeping and maintenance programs. The role involves managing staff, ensuring compliance with health and safety standards, and collaborating with other departments to deliver exceptional customer service.

Health CareHospitalHospitality

Diversity & Inclusion

Responsibilities

Manages multi-disciplinary teams of staff for maintenance and housekeeping functions in a union environment

Manages and inspects the condition of all resident living spaces and common areas, ensuring compliance with all health and sanitation standards and regulations to achieve a high level of cleanliness and resident satisfaction

Collaborates with other departments to ensure efficient service and positive outcomes in all areas

Ensures rooms are prepared for new occupancy to the highest standards in a timely manner

Maintains a working knowledge of applicable laws, regulations, policies and procedures in order to ensure compliance in a manner that reflects honest, ethical and professional behavior. Ensures that policies are maintained, updated, communicated, understood and consistently adhered to

Monitors resident environment for safety, cleanliness and comfort. Addresses all concerns or takes appropriate action

Monitors facility conditions for compliance to building codes and DOH regulations. Takes appropriate actions to correct conditions

Monitors and maintains a survey-ready facility

Takes a lead role in Disaster Training and staff preparation/education in conjunction with the facility Administrator

Ensures all LSC (Life Safety Code) requirements are met and monitored as needed

Leads, monitors and actively participates in routine quality assurance and quality assurance performance improvement activities

Audits and inspects service locations, storage areas and equipment as needed. Corrects or takes action on problems or issues

Ensures adequate supplies are maintained in inventory. Keeps accurate records of purchase orders and receipts

Provides input for annual budget projections as required

Monitors departmental budget lines. Initiates remedial action as appropriate

Monitors use and maintenance of Loretto equipment to ensure maximum life. Establishes a preventive maintenance program and schedule for facility equipment, systems and fixtures. Manages the preventative maintenance program ensuring that equipment is in good working condition. Notifies Senior Director of capital needs

Keeps organized records and documentation for supplies, equipment, and services

May monitor and manage payroll budget, addressing issues appropriately

Is available to take call and respond to emergencies 24/7

As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters

Interprets and applies organization policy, ensuring all activities are in compliance

Delegates, organizes and coordinates the daily operations of departments within the function, department or site

Promotes and role models a culture of service excellence and customer service within their functional area

Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization

Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization

Provides and encourages effective coaching. Promotes a positive environment of constructive feedback

Uses effective communication skills such as active listening, unbiased and nonjudgmental language, and an open communication style

Uses critical thinking and effective communication skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues

Keeps current in his/her area of specialization and in emerging and best practices

Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources

Actively leads or participates in meetings, teams and task forces as requested

Ensures adequate skills, training and development among staff

Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner

May have input to or recommendations for operating budgets

Qualification

Management experienceCustomer service focusTeam leadershipElectronic work request systemsMS Office proficiencyInterpersonal skillsOrganizational skillsCommunication skillsCollaborationDetail oriented

Required

High School diploma required

Minimum 5 years' management experience in a related function, preferably in a union environment

Outstanding customer service focus

Highly organized and detail oriented

Outstanding interpersonal and communication skills including the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments

Able to lead, guide and motivate others

Ability to build a collaborative, multidisciplinary team