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State of Florida · 2 days ago

REGULATORY PROGRAM SPECIALIST (WT: MS COMPLIANCE OFFICER II) - 76005141

Tallahassee, FL

Full-time

Onsite

Mid Level

$43K/yr - $43K/yr

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is dedicated to providing highway safety and security through excellence in service, education, and enforcement. They are seeking a Regulatory Program Specialist to process complex IRP and IFTA transactions, lead teams for quality assurance, and support unit operations while ensuring compliance with relevant regulations.

Government Administration

Responsibilities

This position is responsible for processing International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) transactions that are more complex in nature

This includes transactions that require closer evaluation, such as transactions that are submitted online and circumstances where there may be negative sanctions as part of PRISM compliance

In addition, these positions function as team leads reviewing transactions and customer interactions for quality assurance, ensuring workflow is not disrupted when absences occur, and assisting with staff training

They also support the unit supervisor by assisting with unit oversight and team training collecting statistical data for daily and monthly reports, reporting administrative or systems issues to management, assisting in resolution of operational or customer service issues, and corresponding with customers requesting information and assistance

The incumbents in these positions are entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity

Qualification

IRPIFTAData analysisCustomer serviceOffice technologyConflict resolutionCommunication skillsTime managementTeam leadership

Required

Knowledge of basic principles and practices related to collection of registration fees, motor fuel taxes, and financial penalties, as well as the analysis of data related to these assessments

Ability to add, subtract, multiply, and divide correctly using whole numbers, fractions, decimals, and percentages

Ability to manage or resolve conflicts in a constructive and cordial manner

Skilled at assessing customer needs and expectations, providing relevant information or assistance, and identifying solutions to problems

Skilled at making sound and objective decisions that consider the impact and implications of actions

Ability to consistently show courtesy, tact, and empathy when interacting with others; maintain effective working relationships; effectively manage individuals who are difficult, hostile, or distressed; and relate to others from different backgrounds

Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies, and procedures

Ability to effectively communicate orally with individuals or groups, and to actively listen in order to respond appropriately

Ability to self-manage their time, display initiative, and work effectively with minimal supervision

Skilled at facilitating teamwork and demonstrating leadership by encouraging cooperation, pride, trust, and group identity; fostering team spirit and shared commitment to unit goals

Ability to use office equipment and technology, including computers and computer applications to research, analyze, and process information in the appropriate format

Ability to communicate in writing using correct English grammar, punctuation, and spelling; shares technical information in a succinct, organized, and effective manner