Instacart · 1 day ago
Specialized Vendor Services Associate
United States
Full-time
Remote
Entry, Mid Level
$76K/yr - $80K/yr
2+ years expInstacart is transforming the grocery industry and is seeking a Specialized Vendor Services Associate to ensure compliance with regulations related to grocery fulfillment. This role will focus on operationalizing indirect support for a multi-sided marketplace and driving performance outcomes through data-driven approaches.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Subject matter expert for one or more key operational program areas. You will be a resource for ensuring junior staff members understand how to execute consistently to achieve program goals
Contribute to, or, co-lead initiatives and project management efforts with clear objectives, deliverables, and timelines for cross-functional teams to navigate discussions and follow-up updates
Driving KPIs and Service Level Agreements (SLAs): Data Gathering, Organizing, and Review to identify performance trends and to make recommendations regarding internal and vendor operations
Benchmarking: Establishing processes for new workflows and leveraging automation and AI technology to drive improvement in existing workflows to achieve operational goals
Create & maintain detailed documentation of operational processes and metrics
Work with vendor partners to execute, improve, and maintain day-to-day tasks
Execution of day-to-day operations to ensure a high level of quality and efficiency
Qualification
Required
2-4 years of professional experience, ideally in a fast-paced office environment in the technology industry
This role requires Sunday availability, with occasional Weekend and/or Holiday availability
Ability to connect performance outcomes with KPIs and SLAs
Ability to execute consistently with a high degree of accuracy and attention to details
Operate with a high degree of confidentiality
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to multitask, organize, and work with changing priorities
Demonstrates strong verbal and written communication and comfortably gives and receives clear, constructive feedback to support continuous growth
Preferred
Functional competency (academic or professional background) in any of the following: project management, computer science, artificial intelligence
Familiarity with SQL
Experience using project management tools such as Jira, Smartsheets, Confluence or similar
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
initialized.com
2026-01-14
2026-01-11
Company data provided by crunchbase