Atlantic Union Bank · 1 week ago
Recovery Representative (Hybrid)
Richmond, Virginia, United States
Full-time
Hybrid
Entry Level
$22.18/hr - $33.28/hr
2+ years expAtlantic Union Bank is a financial institution seeking a Recovery Representative to enhance recovery revenue through effective communication with borrowers. The role involves negotiating repayment plans, documenting account activities, and ensuring compliance with relevant laws and regulations.
BankingFinancial ServicesWealth Management
Responsibilities
Handle outbound or inbound telephone calls with the goal of gaining full payment recovery
Work within established guidelines on settlement offer requests and negotiating repayment plans
Document all recovery account activity in the collection system
Ensure other work related systems are updates
Prepare legal documents
Work closely with other departments, branches and vendors
Perform administrative duties as delegated
Work hours as scheduled including overtime and weekend hours when needed
Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank’s Policy and Procedures
Perform other departmental duties as assigned by management
Qualification
Required
Minimum of a high school diploma or equivalent
Excellent communication skills
Customer service focus
Ability to recommend and negotiate payment arrangements
Strong computer skills
Two years plus of collections, recovery, customer service or contact center work environment, or legal experience
Knowledgeable of Fair Debt Collection Practices
High level of maturity and ability to deal in confidence with sensitive personal and financial information
Proficient computer skills relevant to Outlook, Word and Excel
Must be able to travel within Virginia
Benefits
Comprehensive benefits package
Incentive compensation plan
Discretionary profit sharing bonus program
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
2026-01-22
2026-01-13
Company data provided by crunchbase