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BlueCross BlueShield of South Carolina · 1 day ago

Phone Advocate, Customer Service

Florence, SC

Full-time

Onsite

Entry Level

2+ years exp

BlueCross BlueShield of South Carolina is seeking a Phone Advocate for their customer service team. The role involves providing prompt and courteous responses to telephone inquiries and performing necessary research to resolve customer issues.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Ensure effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries

Initiate minor /clerical adjustments based on provider request or processes adjustments or perform other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by management

Provide feedback to management regarding customer problems, questions and needs. Maintain accurate records on complaints and/or other customer comments, and make recommendations for changes to management. Follow through on complaints until resolved or report to management as needed

Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standard

Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments

Qualification

Customer service skillsVerbal communicationBasic computer skillsOrganizational skillsHuman relations skillsJudgment skillsHandle stressLearn systemsSoftware

Required

High School Diploma or equivalent

Basic computer operating skills

Excellent verbal communication skills

Strong human relations and organizational skills

Ability to handle high stress situations

Good judgment skills

Strong customer service skills

Ability to learn and operate multiple computer systems effectively and efficiently

Preferred

Associate Degree

2 years-customer service or call center experience

Knowledge of word processing, spreadsheet, and database software

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees