Ferris State University College of Business ยท 18 hours ago
E-Learning Support I (Student Position)
Big Rapids, MI
Internship
Onsite
Intern
$13.49/hr - $13.99/hrFerris State University College of Business is seeking an E-Learning Support I to provide technical support to Canvas users, including faculty and students. The role involves assisting eLearning staff with special projects and offering support via phone, chat, and email.
Higher Education
Responsibilities
Greet people entering the eLearning suite
Assist visitors in locating offices
Provide technical support for Canvas and Zoom users
Guide users on common tasks in Canvas and Zoom
Answer calls and resolve technical issues
Direct calls to the appropriate staff or departments
Respond to emails in the eLearning account
Create and update technical support documentation
Use Microsoft 365 tools and learn new technologies quickly
Provide training support to eLearning staff
Handle special projects as needed
Qualification
Required
Provide phone, chat, and email technical support to Canvas users, including faculty and students
Assist eLearning staff with special projects
Greet people entering the eLearning suite
Assist visitors in locating offices
Provide technical support for Canvas and Zoom users
Guide users on common tasks in Canvas and Zoom
Answer calls and resolve technical issues
Direct calls to the appropriate staff or departments
Respond to emails in the eLearning account
Create and update technical support documentation
Use Microsoft 365 tools and learn new technologies quickly
Provide training support to eLearning staff
Handle special projects as needed
Company
Ferris State University College of Business
The College of Business provides career-oriented programs, responsive to the changing needs of the business world.
Founded in 1884
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase