Paylocity · 19 hours ago
Associate End User Computing Support Analyst
Pittsford, NY
Full-time
Hybrid
New Grad, Entry Level
0+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Associate End User Computing Support Analyst is responsible for providing frontline support to resolve technical problems for users and ensure a positive first interaction for all employees within Paylocity.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Be responsible for resolving incoming support requests, including:
Account unlocks
Password reset
VPN Troubleshooting and support
Outlook Troubleshooting and support
Act as a point of reference to navigate Technology space with general "How To" assistance
Access Request
IP Phone Provisioning
Software Installation/Troubleshooting
Mobile Device Troubleshooting
Distribution List requests/adds/changes
Active Directory Users and Groups
Responsible for meeting all defined Service Level Agreements
Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution
Qualification
Required
0-1 years' experience in technical support
Working technical knowledge of current operating systems and troubleshooting best practices
Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers
Basic OS and application troubleshooting experience, including basic understanding of active directory
Basic utilization of technical manuals and procedural documentation
Demonstrated ability to perform under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience
Demonstrated ability to effectively communicate technical functions to a non-technical audience
Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required
Interested in staying current by learning about and applying new technologies
Able to work in a collaborative environment with a willingness to share your ideas
Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members
Must be able to lift/carry up to 25 lbs
Ability to sit or stand for long periods of time
Detail work with hands such as pulling cables, making connections/terminations of wiring
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase