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JSG (Johnson Service Group, Inc.) · 9 hours ago

Management Trainee

Azusa, CA

Contract

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Johnson Service Group (JSG) is hiring a Customer Service Lead (Management Trainee) for their client in Azusa, CA. The role involves learning customer service and management tasks, assisting with daily operations, and improving productivity while supervising staff and ensuring customer satisfaction.

B2BConsultingHuman ResourcesInternetStaffing Agency

H1B Sponsor Likely

Responsibilities

MUST BE ABLE TO TYPE 60+ WPM

Learn all customer service, branch manager, and company related tasks and responsibilities

Understand the full scope of the business

Assist with daily operations

Find ways to improve productivity by providing effective methods in business operations

Assist in supervising customer service personnel, warehouse staff, as well as delivery drivers

Learn and assist with conducting proper monthly, semi-annual, or yearly evaluations for team members when appropriate and promote teamwork, positive morale, and high efficiency within the staff

Track and review monthly customer satisfaction scores and find corrective action or seek ways for improvement

Ensure all staff follows company procedures per training manuals and company requirements. Initiate any disciplinary action when necessary

Ensure drivers are following vehicle maintenance requirements and schedules

Track and chart monthly ISO Quality Objectives and seek corrective or preventive action when appropriate

Help answer customer calls and ensure company meets quality objective of 5% or lower call center abandonment rate daily

Help review open orders, open returns, open delivery notes and other reports daily to ensure all operational requirements are fulfilled

Assist the Operations Manager on creating and developing yearly competency forms to staff and ensure training is completed per scheduled date. Monitor training and conduct training competency tests to ensure training is retained and properly executed

Assist the Operations Manager with preparing daily/monthly sales reports for upper management and also address ideas or concerns during monthly staff meetings

Assist the Operations Manager with training new hires for the team

Assist with closing the register and or daily accounting logs

Assist with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity

Assist the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches

Resolve and troubleshoot escalated customer service issues

Qualification

Customer serviceOperations managementTyping 60+ WPMTeamworkProblem-solving

Required