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Seminole Hard Rock Hotel & Casino Hollywood · 1 hour ago

IT SERVICE TECH I - FT

Hollywood, FL

Full-time

Onsite

Entry Level

2+ years exp

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. The IT Service Technician I is responsible for the diagnosis, installation, repair, and preventive maintenance of PC hardware and software, while also providing support and training to end users and ensuring efficient operation of the company's desktop computing environment.

Location Based ServicesTourismTravel

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Install, troubleshoot and optimize user desktops and laptops, including: Hardware and Software issues

Troubleshoot network connectivity issues and install/re-install cable as necessary

Provide basic network administration support including user account maintenance, password management

Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise

Liaise with, and provide training and support to, end users and staff on computer operation and other issues

Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company’s desktop computing environment

Assist in ensuring that customer requests via the ticketing system are managed to closure

Maintain a clean and organized work area as directed

Perform administrative tasks as may be required by local and corporate policy

Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues

Perform a variety of tasks as required by sister properties

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations

Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication

Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Perform other duties as assigned

Qualification

A+ certificationPC hardware supportWindows troubleshootingActive DirectoryTCP/IP protocolsOffice software troubleshootingCommunication skillsTeam collaboration

Required

High School Diploma or equivalent required

A minimum of two (2) years experience in computer hardware support and maintenance required

Equivalent technical training and certification may be considered

Must possess or acquire A+ certification in the first 12 months of employment

Experience and training with PC and peripheral care and maintenance

Technical knowledge of XP/2003/Windows7/2008 environments (Installation, Configuration and Troubleshooting) required

Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required

Minimum of two (2) years experience with troubleshooting Office 2003/2007 software and experience installing, configuring and troubleshooting network and desktop printers