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SmartBank · 12 hours ago

Vault Operations Specialist

Knoxville, Tennessee, United States

Full-time

Onsite

Mid Level

3+ years exp

SmartBank is a Great Place to Work Employer, and they are seeking a Loan Vault Operations Specialist to join their team. The role involves tracking, organizing, and maintaining loan documents and client files, while providing operational and administrative support in loan collateral and vault inventory.

BankingFinancial ServicesService Industry

Growth Opportunities

Responsibilities

Upholds SmartBank Core Values and Core Purpose

Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart

Maintain collateral file by receiving files, loose document filing, and placement within the loan vault

Images all loan, client, and financial documentation, as necessary

Provides copies of documents, titles, and files to associates as requested by electronic communications in accordance with bank standards

All CIT (Change in Terms) or loose items documents will be filed within 3 days of receipt

Once the paid-out report is received a total of 15 files will be worked daily to include review/shred

Preparing and packaging closed files to be archived for offsite storage or destruction with bank standards

Maintain physical security of the loan vault, limiting access to authorized personnel only

Create, maintain, and ensure accurate entries in records retention system(s)

Perform collateral duties and special projects as assigned

Required to stay up to date on all systems by attending webinars or classes as needed

Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act

Other duties as assigned or needed

Qualification

Loan experienceBanking experienceCustomer serviceRecords retentionComputer competencyAttention to detailTeamworkAdaptabilityCommunication skillsIntegrity

Required

High School Diploma or equivalent

3 years of banking and customer service experience

1 year loan experience

Ability to apply knowledge and sound judgment in decision-making using established guidelines

Excellent customer service skills

High level of integrity

Must be capable of handling confidential information in a trustworthy manner

Self-starter

Must be able to prioritize and organize daily workflow

Must possess the ability to handle multiple tasks simultaneously, with frequent interruptions

Demonstrates the ability to maintain a positive attitude

Detail oriented and ability to function in a team environment

Willing to accept new ideas and methods and be agreeable to change

Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), and typing

Strong written and oral communication skills

Able to maintain regular and predictable attendance

Able to sit for long periods of time

Frequent and regularly required movements using wrists, hand and/or fingers

Ability to hear average or normal conversations and receive ordinary information

Must be available to work the required schedule of the department

May be required to travel to training sessions or meetings

Flexible and adaptable to change

Benefits

Medical, dental, vision, life, and disability insurance.

A 401(k) plan with an employer match of up to 4%.

Generous paid time off (PTO), including a minimum of 3 weeks.

SmartFlex Days.

Up to 11 Paid Company Holidays.

Mental health benefits, include 8 free sessions with a coach or certified professional.

Paid community involvement opportunities.

Company-provided apparel at no cost.

Learning and development opportunities, including professional and career development and tuition reimbursement

Company

SmartBank

SmartBank is committed to offering the most efficient, effective, and secure way of delivering your financial information. It is a sub-organization of SmartFinancial.

Founded in 2007

Pigeon Forge, Tennessee, USA

201-500 employees