Lucid Software · 6 days ago
Director, Global Payments
Raleigh, NC
Full-time
Hybrid
Director/Executive
7+ years expLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. As the Director of Global Payments, you will lead the strategic innovation and execution of the global payment ecosystem, ensuring optimized payment experiences for both B2C and B2B clients.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Global Payment Optimization: Define and execute the roadmap for global payment performance. Your primary focus is localization—ensuring Lucid offers the most effective and performant payment methods for every geographic region we serve
APM & Localization Strategy: Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets where local payment "rails" are preferred over traditional credit cards
Authorization Rate Performance: Own the health of the payment funnel. Monitor and improve authorization success rates through analysis of processor performance, card types, and regional failure codes
Involuntary Churn Mitigation: Drive revenue retention by optimizing dunning logic, retry strategies, and leveraging modern payment tools (e.g., account updaters and network tokens) to rescue failing subscriptions
PLG & B2C Excellence: Partner with Digital Marketing and Product to ensure a frictionless self-serve checkout experience, removing payment barriers throughout the user journey. Drive the implementation of changes to ensure that they are delivered in a timely manner and meet the objectives
B2B & Enterprise Support: Collaborate with Finance and Sales to ensure our payment stack supports the complexity of B2B transactions, including the migration of individual PLG users to enterprise-level contracts
Fraud & Risk Strategy: Architect a balanced risk management framework that minimizes chargebacks and card testing attacks without hindering legitimate revenue. You will continuously tune fraud logic to optimize the delicate trade-off between blocking bad actors and maintaining low false-positive rates for genuine customers
Vendor Management: Act as the primary owner for all global payment processors and FinTech partners. Lead contract negotiations, manage renewals, and hold partners accountable to performance benchmarks
Strategic Evolution: Evaluate our current "hub and spoke" architecture and build the business case for future-state tooling, such as a dedicated payment orchestration layer, to increase global agility and redundancy
Qualification
Required
7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role
Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements
Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM
Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion
Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments
Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements
Background in managing payments for a freemium-to-paid SaaS model at a significant global scale
Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase