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Wind River Environmental · 16 hours ago

Branch Administrator

Stanley, NC

Full-time

Onsite

Entry Level

$20/hr - $21/hr

1+ years exp

Wind River Environmental is a company that services and maintains a broad array of non-hazardous liquid waste systems. They are seeking a Branch Administrator who will act as the point of contact for corporate departments and manage work orders and customer service communication while supporting the local branch team.

Environmental Consulting

Responsibilities

Manage Salesforce cases for assigned line of business (LOB): Plumbing, Special Projects, Repair and Install, Drain Cleaning

Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc

Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication

Coordinate and partner with sales to schedule and execute service

Provide job route assignments for assigned line of business (Plumbing) during normal hours of operation

Support Supervisors in providing troubleshooting assistance to technicians for phone/tablet issues

Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning Lines of Business support

Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician

Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill

Completes and files disposal, pumping, and other necessary reporting by town and state for regional operations

Appropriately prioritizes and responds to requests from multiple parties including local management and personnel, corporate departments, and the regional supervisor

Coding invoices from vendors

Other duties as assigned