ServiceNow · 16 hours ago
Dir, Solution Consulting Architect
Chicago, IL
Full-time
Hybrid
Director/Executive
$175K/yr - $288K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. They are seeking a Solution Consulting Director to lead the Enterprise Architects organization, focusing on developing strategies and solutions to enhance technical capabilities and ensure high-quality delivery across accounts.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Directly manage, mentor, and develop Technical Architects, providing coaching, performance feedback, and career growth opportunities
Serve as dotted-line leader for 50+ Solution Architects, creating alignment, shared standards, and collaboration opportunities across the organization, including quota attainment for Workflow Data Fabric products at the AMS level
Define and implement career paths for Technical Architects and Solution Architects, including competency frameworks, leveling criteria, and advancement pathways
Design and deliver enablement programs that build platform mastery, architectural expertise, and customer engagement skills across both teams
Foster a culture of continuous learning, knowledge sharing, and technical excellence
Establish and maintain architectural standards, reference architectures, and best practices that ensure consistent, high-quality delivery across engagements
Create reusable assets, solution blueprints, and industry patterns that multiply team productivity and enable scalable impact
Define quality standards for proof of concepts, technical validation frameworks, and customer deliverables
Engage and collaborate with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform
Lead technical architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI
Deliver customer advisory workshops related to CSDM, instance strategy, data integration strategy, security, performance, reference architectures, and technical debt quantification
Stay current with ServiceNow product innovations and releases to provide informed guidance and recommendations
Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts
Act as a bridge between customer needs and ServiceNow's go-to-market and product strategies
Represent ServiceNow in panels, conferences, and community forums, sharing best practices, reference architectures, and industry assets to elevate the brand and inspire innovation
Qualification
Required
10+ years of IT experience, including 5+ years of hands-on ServiceNow Platform expertise
5+ years of people management experience, with demonstrated success in developing and leading technical teams
Deep ServiceNow Platform knowledge and solution design experience across ITSM, ITOM, SPM, HRSD, and SecOps
Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Policies) and data model/CSDM/CMDB
Experience with Flow Designer, Automation Engine, Integration Hub, and Service Portal
Strong understanding of AI Experience architecture, including AI agents, skills, and workflow automation
Strong understanding of integration architecture principles, patterns (REST/SOAP), and authentication (OAuth, SAML)
Experience with cloud platforms (AWS, Azure, Google Cloud) and designing scalable, secure IT solutions
Experience integrating AI into workflows and decision-making
Excellent communication and executive engagement skills with the ability to simplify complex concepts into compelling solution designs
Proven ability to lead, mentor, and develop technical teams while fostering a culture of continuous improvement and technical excellence
Experience building trusted relationships with customer platform owners, architects, and CTOs
Strong problem-solving skills, strategic thinking, and ability to provide innovative solutions that enhance business processes
The ability to attract, develop, and retain top technical talent
The capability to lead through influence across the 50+ Solution Architects without direct reporting authority
Deep technical mastery of ServiceNow's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model) combined with expertise in AI Experience solutions
The ability to design and deliver effective enablement programs that build skills at scale
The capability to establish architectural standards and governance frameworks that ensure consistency without stifling innovation
The ability to build trusted relationships with customer technical leaders, earning a seat at the table for architectural decisions
The ingrained habit of leveraging AI tools throughout every phase of the sales cycle and team operations
Preferred
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) certification
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase