Apply on Employer Site

Empower AI · 5 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

2+ years exp

Empower AI is an organization focused on providing AI solutions for government agencies. They are seeking a Customer Service Representative I to communicate with providers for obtaining medical record documentation efficiently and to help meet the company's mission of delivering excellent services to clients.

Information ServicesInformation TechnologySoftware

Responsibilities

Requests records and information from providers

Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution

Analyzes provider questions to determine best use of resources to resolve the situation

Serves as liaison between the providers and the various departments or team members in response to inquiries

Professionally responds to all written inquiries (letter, e-fax, e-mail)

Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies

Assists providers in identifying what is being requested and answers their inquiries

Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment

Maintains competency and attends required education and training programs

Complies with all departmental protocols, policies and procedures

Performs other duties as assigned by Call Center Manager/Medical Records Supervisor

Qualification

Medical Records KnowledgeCustomer Service ExperienceMS WordMS ExcelMedical Terminology KnowledgeHealthcare Documentation KnowledgeBilingual (Spanish)TeamworkClear Communication