Caribou Financial, Inc. · 1 week ago
Sales Support Specialist (Loan Processor) - Denver, CO (Remote/Hybrid)
Denver, CO
Full-time
Hybrid
Entry Level
$25/hr - $25/hr
1+ years expCaribou Financial, Inc. is focused on providing financial freedom to individuals by helping them refinance their auto loans. The Sales Support Specialist will manage customer loan document processes and serve as the primary point of contact for customers, ensuring all necessary documents are completed accurately and efficiently.
AutomotiveFinancial ServicesFinTechInformation TechnologyLending
Responsibilities
Be the primary driver of customer loan document completion, supporting customers through contract signing, Power of Attorney (POA) completion and stipulation collection
Manage a high volume of inbound and outbound interactions via phone, SMS, and email
Oversee Loan Advisor (LA) requests regarding contract signing
Be the customer’s primary point of contact post-sale until all loan documents are signed, escalating loan or product issues to the appropriate Loan Advisor as needed
Explain all POA documents and set up appropriate steps for completion
Be responsible for validating customer information to ensure the accuracy of the loan application
Qualification
Required
1+ years of experience in a high volume, customer facing role
High computer literacy skills, and the capacity to quickly adapt to multiple software programs, including Google Workspace, Slack, & others, as well as leverage resources to answer questions
Exceptional attention to detail and accuracy
Strong organizational and time management skills to achieve daily production goals
Ability to work effectively from a quiet remote home office, ensuring the privacy and security of sensitive information
Strong communication skills, essential for articulating stipulation requirements to customer-facing teams to positively impact the customer and lender experience
Must be authorized to work in the USA
Preferred
Bonus points for prior loan processing or adjacent financial operations experience!
Benefits
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program
Company
Caribou Financial, Inc.
At Caribou, we believe that taking control of your car payment should be a simple, transparent process.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$189.1MKey Investors
Goldman SachsModerne VenturesAccomplice
2022-05-19Series C· $115M
2021-05-28Series B· $50M
2021-01-22Series A· $10M
Leadership Team
Simon Goodall
CEO
Chris Winkler
SVP, Revenue and Operations
Recent News
2025-12-10
Company data provided by crunchbase