Chewy · 5 hours ago
Associate Director, Content Design
Bellevue, WA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$149K/yr - $245K/yr
7+ years expChewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. They are hiring an Associate Director of Content Build to lead the content creation practice, guiding the development of content experiences in customer-facing digital tools and collaborating with various teams to enhance user experience.
E-CommercePetRetail
Responsibilities
Transform client and organizational goals into compelling, purposeful, and feasible products
Lead innovative, systems-level thinking across a range of products, platforms, and devices
Champion cohesion and consistency across a growing portfolio of products, while fostering a culture of innovation
Manage the full content development process—from discovery and concept ideation, flows and proto-content, and polished copy in full-fidelity designs
Advanced proficiency in core content fields, including UX writing and microcopy, information architecture, content strategy, and testing
Maintain a bias for action and prioritize effectively across multiple initiatives
Lead and develop a high-performing content design team, ensuring they are engaged, effective, and continuously growing
Nurture Chewy’s culture and principles, setting new standards for operational and executional excellence
Partner closely with product managers, designers, user researchers, marketing, retail strategy, and fellow content designers
Clearly articulate and present the process of building thinking, process, and decisions to a wide range of collaborators, including senior leadership and C-suite executives
Qualification
Required
7+ years of experience as a content designer, information architect, or similar role
Demonstrated history of crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies
Experience collaborating with brand, marketing, and merchandising teams
4+ years dedicated to managing content teams
Proven skill in evaluating both customer and business impact of content decisions across product areas
Demonstrated ability to lead large scale initiatives involving multiple collaborator groups
Experience leading multiple teams of 6+, including managing other managers
Experience building a new content practice
Strong communication, presentation, and interpersonal skills
Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels
Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry
Willingness to travel quarterly as needed; role requires regular presence in a local office
Preferred
Background in content design, with a track record of developing standards adopted across an organization
Experience building and supporting frameworks through clear guidance and team enablement
Background in e-commerce, retail brands, or merchandising environments, with an understanding of customer behavior and business goals in those contexts
Benefits
401k
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO
Six paid holidays per year
Paid sick and family leave
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Jim Nelson
Director
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase