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Magnet Forensics · 21 hours ago

Customer Success Manager – Digital Touch

United States

Full-time

Remote

Mid Level

$77K/yr - $110K/yr

Magnet Forensics is a global leader in the development of digital investigative software, and they are seeking a Digital Customer Success Manager to enhance the customer experience. This role focuses on managing digital engagement strategies and ensuring customers gain maximum value from the software through data-driven insights and community engagement.

Cyber SecurityInformation TechnologyLaw EnforcementProductivity ToolsSoftware

Responsibilities

Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers

Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long-term value realization

Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content

Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer-to-peer learning

Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers

Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints

Collaborate with leadership to define and continually refine customer journey maps

Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization

Qualification

Digital customer successData analyticsGainsightContent creationCustomer journey mappingManaging multiple prioritiesLearning new technologiesWritten communication