The NOW · 19 hours ago
IT Manager
Miami, FL
Full-time
Onsite
Mid, Senior Level
5+ years expThe NOW is a lifestyle brand focused on health and wellness, real estate, consumer products and pet services. The IT Manager will support, maintain, secure, and deploy technology systems for The NOW Massage corporate office and its franchise boutiques nationwide, combining IT operations with franchise support and cybersecurity best practices.
Health Wellness & Fitness
Responsibilities
Ability to Install, test, and verify The NOW Franchise network equipment and peripherals, both in person and remotely working with contractors
Provide Tier 1–Tier 3 desktop, mobile, and network support for The NOW Franchise boutiques
Support and maintain boutique network infrastructure, including POS, Wi-Fi, VoIP, and audio systems
Configure and deploy Apple Mac and iPad operating systems per The NOW Franchise specifications
Administer and support remote Mac systems using NinjaOne, Splashtop, or similar RMM tools
Administer franchise users, groups, and permissions within Microsoft 365
Manage, monitor, and maintain endpoint protection, antivirus, and cybersecurity tools
Apply cybersecurity best practices to protect corporate and franchise systems
Provide technical application support for: Microsoft 365, Ubiquiti (Unifi) Networks, Vonage, Sonos, Zenoti, Rockbot
Use ticketing systems to track, prioritize, and resolve IT support requests
Leverage RMM tools for device monitoring, patching, automation, and remote support
Support and advise The NOW Franchise owners throughout boutique construction and opening
Partner with franchise owners, general contractors, and corporate teams to ensure successful IT installations
Serve as a people manager for one direct report, fostering accountability, development, and high performance
Travel to franchise locations multiple times per month for on-site IT installation and support, occasionally on short notice
Serve as a trusted technology advisor to franchise owners and operators
Maintain accurate and organized IT documentation in HUDU
Maintain accurate and organized hardware and systems inventory using NinjaOne or similar tools
Create and maintain SOPs, troubleshooting guides, and IT standards
Ability to lift up to 50 lbs
Ability to go up and down ladders and work with mounted equipment
Ability to work safely and effectively on active construction sites
Qualification
Required
5+ years of related industry experience in information technology support
Hands-on experience with workstation deployment and small network configurations
Familiarity with IT ticketing systems (e.g., Freshworks, AutoTask, or similar)
Familiarity with RMM tools (NinjaOne or similar) for endpoint management and remote support
Working knowledge of cybersecurity fundamentals, antivirus, and endpoint protection
Strong experience supporting macOS and iOS environments
Exceptional customer service, communication, and problem-solving skills
Ability to clearly and effectively communicate with franchise owners, general contractors, and corporate leadership
Strong organizational skills with a focus on documentation and accuracy
Ability to work independently and make decisions based on IT best practices
Ability and willingness to travel multiple times per month
Ability to provide occasional weekend and after-hours support through rotating on-call schedule
Preferred
Experience troubleshooting and supporting remote Mac clients
Prior networking experience and knowledge of network infrastructure
Experience supporting POS and VoIP systems
Familiarity with: Microsoft 365 administration (users, groups, permissions)
VoIP phone systems and call group configurations
File share permissions (Dropbox, SharePoint)
Unifi Networks
Sonos hardware and software
NinjaOne or similar device management platforms
Experience supporting retail, hospitality, wellness, or franchise organizations
Benefits
Medical
Dental
Vision
Life/AD&D
401K
Paid time off
Holidays
Company
The NOW
The NOW is a new concept massage boutique.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Cotton
Chief Executive Officer
Gara Post
Co-founder and Chief Creative Officer
Recent News
2025-06-24
Company data provided by crunchbase