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RPM Living · 3 hours ago

Resident Services Coordinator

US-FL-Fort Lauderdale

Full-time

Hybrid

Entry Level

1+ years exp

RPM Living is a company that prioritizes a people-first approach to success. The Resident Services Coordinator assists the Community Manager in managing the daily operations of an apartment community, focusing on resident relations and administrative tasks.

Commercial Real EstateReal Estate

Responsibilities

Oversee all aspects of the resident experience

Offer a professional, yet friendly, atmosphere in the leasing office

Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction

Contact and follow up on renewals, new residents, and work orders

Answer and handle incoming issues from current residents always offering excellent service

Create a renewal program to optimize leas renewals and decrease resident turnover

Create ideas for marketing and events and assist in successful execution of these events

Plan fun activities for residents

Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager

Must be available for after hours for resident relations and other activities

Perform other duties and projects as assigned by manager

Qualification

Property operations knowledgeMarketing principlesCommunication skillsMicrosoft Office SuiteGoogle SuiteCustomer serviceEvent planning

Required

High school diploma or equivalent; or one year of related experience

Knowledge of property operations, marketing principles and practices

Knowledge of principals and methods for showing, promoting, and selling products of services; this includes marketing strategy and tactics, product demonstration, and sales techniques

Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordinator of people and resources

Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software

Ability to communicate effectively verbally and in writing

May be required to sit or stand for extended periods of time

Must be able to read documents, computer screens and data

Must be able to hear and understand verbal communications in person and over the phone or computer

May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds

Must be able to operate a computer, keyboard, mouse and other office equipment

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week

The office is an open setting which may include bright lights, constant noises and distractions

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license