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H-E-B · 13 hours ago

Austin 07 (Wells Branch) Connect Demo - Selling Demo Lead - Full-Time

Pflugerville, TX

Full-time

Onsite

Entry, Mid Level

$18/hr - $18/hr

1+ years exp

HEB is a community-focused company that values customer service and partnership. As a Selling Demo Lead, you will provide exceptional customer service while managing selling and hospitality events, supervising team members, and ensuring compliance with food safety standards.

Retail

Growth Opportunities

Responsibilities

Supervise, manage inventory, communicate, plan, and train / develop Partners

Serve as backup to Department Manager; typically works opposite shift to Manager

Make recommendations on hiring, promoting, rewarding, disciplining, resolving Partner-related matters

Train Partners; direct work; address complaints; resolve issues

Influence department work schedule; ensure consistent, constant coverage for the kitchen and cart

Assist Manager in setting daily, weekly, and period goals

Ensure Partners read, understand, sign, and follow all required policies

Coordinate Dept activities in the absence of a Manager

Assist Manager in maintaining a direct line of communication to all Connections Team Partners

Assist with communication and follow through with Department Managers and Store Leaders for all cart selling event activities

Review daily sales / additional reports to understand metrics of success

Use reporting tools to prepare / communicate key performance indicators (KPIs) and results to the Manager and Selling Team

Contribute to future event planning; share insights related to food trends, restaurant experiences, and Customer's local preferences

Perform back-up or prep duties when needed

Follow the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty

Create an atmosphere of celebration by participating in total store events

Engage Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; find opportunities to surprise and delight Customers

Review educational materials (story, video, etc.) and experience products prior to each scheduled event

Ensure A+ Standards of merchandising and signage are applied to all Cart and Kitchen events

Assist with event space planning / location in Store and ensure product displays are built and maintained

Prepare, stage, execute, and close events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc

Provide excellent customer service; answer product-related questions; help Customers locate merchandise

Offer advice related to product use in menu and meal planning; offer multiple uses for ingredients

Execute demo events

Use suggestive selling techniques and advanced product knowledge / experience to drive sales

Develop / maintain relationships with subject matter experts in each department

Ensure compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs

Attend required food safety and related trainings

Ensure all equipment is in good repair and working order

Maintain proper personal protective equipment for department

Qualification

Customer service skillsFood safety knowledgeLeadership abilitiesWine certificationBasic cooking certificationAdvanced merchandising skillsInfluencing skillsManage prioritiesPassion for hospitalityCommunication skillsInterpersonal skills

Required

1+ years of experience as a Selling Demo Specialist, or comparable experience

expert customer service skills

Minimum age 21 (mandatory)

Wine certification or similar experience

Basic Cooking certification or similar experience

Completion of / ability to complete TABC Certification

Advanced knowledge of H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, inventory management, product ordering, display planning, sales data, MS Office, internal websites, H-E-B mobile apps)

Advanced communication, interpersonal, and influencing skills

Advanced merchandising skills

Ability to demonstrate formal / informal leadership

Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns

Ability to safely cook and follow food safety guidelines

Ability to read and interpret documents

Ability to manage multiple priorities and shift focus between projects

Ability to work flexible hours, including weekends

A passion for customer service and hospitality

Constantly stand, reach at waist, and grasp

Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements

Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions

Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs