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Duke University Health System · 2 hours ago

Program Manager - Support Services

Durham, NC

Full-time

Onsite

Mid Level

4+ years exp

Duke University Health System is committed to compassionate care and is seeking a Program Manager for Support Services at Duke University Hospital in Durham, North Carolina. The role involves leading strategic initiatives in space planning, ensuring compliance and operational efficiency, and collaborating with multidisciplinary teams to support patient care and organizational goals.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Develop and maintain accurate space inventories, conduct audits, and support planning for new programs and relocations

Maintain space management databases, interpret architectural plans, and track move-add-change scenarios

Ensure compliance with regulatory standards through establishment of standard work and adherence

Coordinate with safety teams for emergency preparedness and infection control

Act as liaison between facilities, regulatory and engineering departments to organize all audits, inspections and tracer activities

Provide reports, maintain action plans and communicate follow up items for timely resolution

Oversee planning and execution of hospital unit moves, ensuring no disruption to patient care

Create detailed schedules for pre-move, move day, and post-move activities

Serve as the primary liaison for staff, patients, and external vendors regarding relocation plans

Implement strategies to maintain care standards during transitions

Supervise inventory, transport, and setup of medical equipment and technology systems

Ensure adherence to HIPAA, OSHA, and infection control regulations throughout the move

Identify and mitigate safety hazards in both old and new unit spaces

Organize orientation sessions for staff on new layouts, workflows, and emergency protocols

Lead all DQS efforts in partnership with key leadership stakeholders to maintain appropriate daily huddles and communication cadences and score card metrics and targeted improvement efforts

Support all departments within the Support Services portfolio to solve problems to root and implement sustainable change

Monitor safety incidents and near misses within the SRS system for Support Services

Ensure accurate details are documented in the reporting system as well as immediate actions are taken to contain and mitigate harm

Communicate findings to staff, leadership, and patients as needed

Ensure corrective actions are taken and track incident data for trends and improvements

Share lessons learned to strengthen safety culture

Qualification

Space PlanningRegulatory ComplianceProject ManagementOperational EfficiencyAnalytical SkillsCommunication SkillsOrganizational Skills

Required

Completion of a bachelor's degree program

Four years of related experience or any other equivalent combination of relevant education and/or experience

Ability to plan and administer programs and direct program activities within a specific functional area