Duke University Health System ยท 5 hours ago
Program Manager - Support Services
Durham, NC
Full-time
Onsite
Mid Level
4+ years expDuke University Health System is committed to compassionate care and is seeking a Program Manager for Support Services at Duke University Hospital in Durham, North Carolina. The role involves leading strategic initiatives in space planning, ensuring compliance and operational efficiency, and collaborating with multidisciplinary teams to support patient care and organizational goals.
Health CareMedical
Responsibilities
Develop and maintain accurate space inventories, conduct audits, and support planning for new programs and relocations
Maintain space management databases, interpret architectural plans, and track move-add-change scenarios
Ensure compliance with regulatory standards through establishment of standard work and adherence
Coordinate with safety teams for emergency preparedness and infection control
Act as liaison between facilities, regulatory and engineering departments to organize all audits, inspections and tracer activities
Provide reports, maintain action plans and communicate follow up items for timely resolution
Oversee planning and execution of hospital unit moves, ensuring no disruption to patient care
Create detailed schedules for pre-move, move day, and post-move activities
Serve as the primary liaison for staff, patients, and external vendors regarding relocation plans
Implement strategies to maintain care standards during transitions
Supervise inventory, transport, and setup of medical equipment and technology systems
Ensure adherence to HIPAA, OSHA, and infection control regulations throughout the move
Identify and mitigate safety hazards in both old and new unit spaces
Organize orientation sessions for staff on new layouts, workflows, and emergency protocols
Lead all DQS efforts in partnership with key leadership stakeholders to maintain appropriate daily huddles and communication cadences and score card metrics and targeted improvement efforts
Support all departments within the Support Services portfolio to solve problems to root and implement sustainable change
Monitor safety incidents and near misses within the SRS system for Support Services
Ensure accurate details are documented in the reporting system as well as immediate actions are taken to contain and mitigate harm
Communicate findings to staff, leadership, and patients as needed
Ensure corrective actions are taken and track incident data for trends and improvements
Share lessons learned to strengthen safety culture
Qualification
Required
Completion of a bachelor's degree program
Four years of related experience or any other equivalent combination of relevant education and/or experience
Ability to plan and administer programs and direct program activities within a specific functional area
Develop and maintain accurate space inventories, conduct audits, and support planning for new programs and relocations
Maintain space management databases, interpret architectural plans, and track move-add-change scenarios
Ensure compliance with regulatory standards through establishment of standard work and adherence
Coordinate with safety teams for emergency preparedness and infection control
Act as liaison between facilities, regulatory and engineering departments to organize all audits, inspections and tracer activities
Provide reports, maintain action plans and communicate follow up items for timely resolution
Oversee planning and execution of hospital unit moves, ensuring no disruption to patient care
Create detailed schedules for pre-move, move day, and post-move activities
Serve as the primary liaison for staff, patients, and external vendors regarding relocation plans
Implement strategies to maintain care standards during transitions
Supervise inventory, transport, and setup of medical equipment and technology systems
Ensure adherence to HIPAA, OSHA, and infection control regulations throughout the move
Identify and mitigate safety hazards in both old and new unit spaces
Organize orientation sessions for staff on new layouts, workflows, and emergency protocols
Lead all DQS efforts in partnership with key leadership stakeholders to maintain appropriate daily huddles and communication cadences and score card metrics and targeted improvement efforts
Support all departments within the Support Services portfolio to solve problems to root and implement sustainable change
Monitor safety incidents and near misses within the SRS system for Support Services
Ensure accurate details are documented in the reporting system as well as immediate actions are taken to contain and mitigate harm
Communicate findings to staff, leadership, and patients as needed
Ensure corrective actions are taken and track incident data for trends and improvements
Share lessons learned to strengthen safety culture
Company
Duke University Health System
World-class academic and health care system
10001+ employees
H1B Sponsorship
Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (30)
2023 (17)
2022 (24)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Chernelle Jones
Special Events Coordinator for: Exec. Vice Pres. Health Affairs, CEO of DUHS, & Dean, School of Med.
Dan Bruno
Chief of Staff and Chief Operating Officer, Duke Health Technology Solutions
Recent News
The Philadelphia Inquirer
2025-11-27
2025-10-09
2025-10-02
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