Frontera · 5 hours ago
Platform Operations Analyst
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $80K/yr
0+ years expFrontera is reimagining how children with autism and other behavioral health needs get the care they deserve. They are seeking a Platform Operations Analyst to improve the reliability, quality, and scalability of their B2B and direct-to-parent products by troubleshooting production issues and performing SQL-level investigations.
Artificial Intelligence (AI)Health CareMedical
Responsibilities
Investigate and diagnose B2B and D2P product issues in live production environments
Use SQL and internal tooling to validate data and identify root causes
Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors
Independently resolve low-to-medium complexity issues where possible
Create clear, reproducible bug reports when Engineering involvement is required
Partner with Customer Success on escalations and customer-facing explanations
Support report customization, QA customization, and integration troubleshooting
Assist with product testing by identifying bugs and root causes
Surface recurring issue patterns and opportunities for product or system improvements
Qualification
Required
0–2 years of experience in a technical role supporting SaaS products or internal systems
Comfortable writing SQL queries and working with production data
Strong problem-solving skills and interest in debugging complex systems
Ability to work independently with guidance and prioritize multiple issues
Clear written communication skills, including documenting issues and findings
Collaborative cross functional team player
Preferred
Experience working in healthcare or regulated environments
Benefits
Stock options
Health benefits
401(k) plan
4 weeks of PTO per year
Company
Frontera
Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve.
201-500 employees
H1B Sponsorship
Frontera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$32M2025-02-18Seed· $32M
Leadership Team
Amol Deshpande
Founder and CEO
Recent News
2026-01-13
thesaasnews.com
2025-02-24
Company data provided by crunchbase