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Peraton · 7 hours ago

Technical Support Representative, Specialist

Loveland, CO

Full-time

Hybrid

Entry Level

$30K/yr - $48K/yr

1+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. The Technical Support Representative will serve as the initial point of contact for technical issues, providing Tier I support for software, hardware, and network problems while assisting users with their needs.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action

Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions

Installing and configuring hardware and software

Provide timely and accurate customer feedback

Uses automated information systems to analyze and troubleshoot issues

Resolves problems or escalates to senior technical support as necessary

Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company

Supporting the roll-out of new applications

Conducts technical research for source of information required in support of requests related to ongoing programs

Instruct users in the use of PCs and networks

Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem