LeadVenture® · 1 week ago
Brand Advisor - Account Manager
United States
Full-time
Remote
Mid Level
4+ years expLeadVenture is looking for a Brand Advisor to join their Thumbstopper team in the Tampa bay area. The Brand Advisor is responsible for onboarding new brands and managing existing brand relationships, ensuring the health of brand programs and facilitating communication between brands and the company.
Digital MarketingE-CommerceSaaSSoftware
Responsibilities
Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor)
Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable
Create and configure brand accounts within the ThumbStopper system
Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness)
File JIRA tickets to report issues, bugs, and feature enhancements to the technology department
Maintain the Brand Playbooks of the brands assigned to the Brand Advisor
Work with the Lead Brand Advisor for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed
Responsible for the creation and presentation of Quarterly and Year End Business Reviews as needed
File monthly co-op/billing reports for Brands where contractually obligated
Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels
Participate in scheduled meetings as required
Maintain collaborative team presence using Ticketing and Conversations in SalesForce, via Slack and Teams, and by actively participating in company meetings
Professional interaction with company departments including sales, technology, and executive management departments
Other duties as required
Qualification
Required
Professional verbal and written communications skills
4-year minimum in customer service
Proven ability to build and maintain relationships with clients and internal stakeholders
Demonstrated competence sharing info out to CS team and being a brand's subject matter expert
6-months in any ThumbStopper Customer Success role
Organized with attention to detail
Proficient with all platforms used by ThumbStopper
Including but not limited to; Microsoft Office Suite, SalesForce, ThumbStopper Application, and MS Teams and Slack
High School diploma
Prolonged periods of sitting at a desk and working on a computer
Can lift 10+ pounds
Company
LeadVenture®
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
K
Krissy Mullins
Chief Operating Officer
Chengappa Chendira
Vice President & Managing Director - India
Company data provided by crunchbase