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Virginia Green · 8 hours ago

IT Support Specialist

Henrico, Virginia, United States

Full-time

Hybrid

New Grad, Entry Level

Virginia Green is seeking an IT Support Specialist to provide hands-on technical support across the organization. This role focuses on ensuring reliable, secure, and efficient use of technology for all associates, including end user support, device management, and incident resolution.

Customer ServiceHealth CareProfessional ServicesService Industry

Responsibilities

Serve as a front-line representative of IT with a strong customer service focus

Deliver professional, respectful, and timely support to all associates

Set clear expectations and follow through on commitments

Balance technical accuracy with user friendly communication

Treat every interaction as an opportunity to improve trust in IT

Provide onsite and remote technical support via service desk, phone, chat, and email

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues

Document all support tickets clearly and thoroughly from intake through final resolution

Maintain accurate notes, actions taken, and resolution details to support auditability and knowledge sharing

Escalate issues appropriately while maintaining ownership through resolution

Communicate clearly with users on issue status, expectations, and outcomes

Deploy, configure, and support laptops, desktops, mobile devices, and peripherals

Administer endpoint management solutions including Intune and MDM tools

Manage device lifecycle activities including onboarding, offboarding, and replacements

Support Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive

Assist with identity and access management using Microsoft Entra ID and Active Directory

Support core business applications such as CRM, VoIP, and other SaaS platforms

Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi Fi

Support printers, scanners, and other network connected devices

Coordinate with vendors for firewall, VoIP, and ISP related issues

Follow and enforce IT security policies and best practices

Assist with endpoint security, antivirus, patching, and vulnerability remediation

Identify and report security incidents or suspicious activity promptly

Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements

Assist with project planning tasks including testing, documentation, user readiness, and deployment support

Execute assigned project tasks while meeting timelines and quality expectations

Provide post implementation support and feedback to improve future projects

Create and maintain technical documentation, user guides, and standard procedures

Contribute to knowledge base articles to improve first contact resolution

Identify opportunities to improve tools, processes, and user experience

Open, track, and manage support tickets with external vendors and service providers

Coordinate resolution efforts between vendors and internal stakeholders

Qualification

Microsoft 365 administrationIntuneMDM toolsActive DirectoryTroubleshooting skillsWindowsMacOSIOSAndroidTCP IP networkingCustomer service mindsetClear communicationProblem solving skills