LevelUp HR ยท 20 hours ago
Client Success Manager
Kahului, HI
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expLevelUp HR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. As a Client Success Manager, you will be the primary point of contact for PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support while building strong relationships and overseeing service delivery.
Human Resources
Responsibilities
Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships
Oversee delivery of PEO services, including payroll, benefits administration, HR support, and compliance
Act as the escalation point for client issues, ensuring prompt and professional resolution
Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction
Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions
Educate clients on our HR and payroll platforms to maximize adoption and usage
Monitor client KPIs and prepare reports to track service quality, retention, and engagement
Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies
Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery
Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions
Provide guidance on HR best practices, workforce management, and risk mitigation
Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%)
Qualification
Required
Exceptional communication, relationship-building, and client service skills
Proven problem-solving and analytical abilities with a focus on process improvement
Proficiency in HRIS/payroll systems and Microsoft Office Suite
Preferred
2 years of experience in HR services, client account management, or PEO operations
Strong understanding of labor laws, payroll processes, and benefits administration
HR certifications (e.g., PHR, SHRM-CP)
Experience in high-risk industries (e.g., construction, healthcare, transportation)
Benefits
Health
Dental
Vision
401(k)
PTO
And more.
Company
LevelUp HR
LevelUp HR transforms your human resources function from a headache to a competitive advantage by delivering exceptional service that delights your employees while freeing up our partners to focus on their superpower.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase