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Quest Diagnostics · 1 day ago

Healthcare Provider Account Manager

Chantilly, VA

Full-time

Onsite

Mid Level

3+ years exp

Quest Diagnostics provides diagnostic testing solutions that help patients and physicians make informed healthcare decisions. The Healthcare Provider Account Manager is responsible for driving territory growth and profitability by managing accounts, fostering relationships, and collaborating with specialty account executives to enhance sales and customer satisfaction.

BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine

Responsibilities

Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs

Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities

Ensure customer retention by maintaining relationships with current accounts and managing a book of business

Drive growth in their assigned Key Accounts

Prepare and present Customer Business Reviews

Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director

Partner with specialty account executives on complex clinical discussions

Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues

Escalate service issue non-resolution as appropriate

Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed)

Provide continuing education to the customer on new technologies and laboratory testing

Ensure compliance with company polices and government regulations

Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers

Accurately forecast monthly and quarterly sales

Effectively manage pipeline via Salesforce.com (SFDC) platform

Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests

Perform all trainings within assigned timelines, demonstrating proficiency

Ensure compliance with company polices and government regulations

Qualification

Sales experienceHealthcare industry knowledgeCustomer relationship managementPresentation skillsMicrosoft Software proficiencyPlanningOralOrganizational skillsWritten communication