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Delta Solutions and Strategies · 1 day ago

Executive Communications Administrator

Colorado Springs, CO

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

4+ years exp

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Executive Communications Administrators. The successful candidate will provide advanced IT support to Command Executives and play a key role in maintaining continuity of operations for Command priority customers while performing complex technical tasks.

Information TechnologyProductivity ToolsSoftwareTechnical Support

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers

Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems. Utilize best judgement to support effective solutions for users

Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing

Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises

Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software

Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs

Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need

Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner

Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site

Solve issues and manage configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management

Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management

Qualification

Information TechnologyCustomer ServiceHelp Desk ManagementSecurity+ CertificationTechnical ExperienceCommunication SkillsProblem SolvingTeam Collaboration

Required

An active TS/SCI is required for this position

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution

Over four years of relevant technical experience

Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets

Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency

Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate

Required Certification: Security+

TS/SCI clearance required