Senior Onboarding Technical Consultant, ENT jobs in United States
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Toast · 20 hours ago

Senior Onboarding Technical Consultant, ENT

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$88K/yr - $141K/yr
date6+ years exp

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Senior Onboarding Technical Consultant will guide the technical configuration and implementation of Toast’s products for large customers, ensuring a seamless customer journey and acting as a central technical escalation point.

DeliveryPoint of SaleSaaS
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Has expert level knowledge of
Toast networking standards and hardware setup
Restaurant operations for single & multi-unit customers
Troubleshooting and issue resolution
All POS modules, including MLM
Configuration standards for integration partners
Supports implementations of the Toast POS System for Toast’s most complex and largest customers by overseeing a multi-channel community of peer-to-peer technical support and acting as a final escalation point
Manages issues requiring Red Flag creation related to pre-live and go-live accounts
Manages multiple MUO projects alongside an OC to ensure a successful implementation rollout strategy
Partners with all Enterprise cross-functional teams
Using Root Cause Analysis techniques, locates trends & blockers in the pre-live to live customer journey and plays an active role in tech-based initiatives to address them
Provides in depth customer specific installation documentation for successful scalable rollouts

Qualification

Toast Products expertisePOS system implementationTroubleshooting skillsRestaurant operations knowledgeProject managementCommunicationAttention to detailTime managementTeam playerAdaptability

Required

Combined 6+ years experience in the POS or Tech industry preferred
Expertise in all restaurant concept operations
Willingness to travel
Excellent communication and project management skills
Demonstrates attention to detail, strong organization and time management skills
Highly motivated, passionate over achiever, team player, facilitator
Ability to perform in a fast-paced environment
Advanced ability to self-manage & self-prioritize multiple complex tasks at once
Adaptability, strong work ethic, and professionalism during challenging situations

Preferred

Previous experience working at a restaurant
Has worked with Toast Products

Benefits

Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)

Company

Toast

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Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://pos.toasttab.com

H1B Sponsorship

Toast has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)

Funding

Current Stage
Public Company
Total Funding
$961.95M
Key Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M

Leadership Team

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Aman Narang
CEO and Co-Founder
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Steve Fredette
Co-founder and President
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Recent News

Business Wire
Upshop Partners with Toast to Bring Hardware-Agnostic Labeling and Scale Integration to Grocery and Deli Retailers
2026-01-09
PYMNTS.com
Toast Cooks Up New AI Capabilities for Retailers
2026-01-09
Benzinga.com
What 11 Analyst Ratings Have To Say About Toast
2026-01-09
Company data provided by crunchbase