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ECS · 1 day ago

Operations Manager

Plano, TX

Part-time

Onsite

Entry, Mid Level

$30/hr - $35/hr

2+ years exp

ECS is seeking an Operations Manager for The Home Standard, a premium recurring home service. The role involves maintaining service quality, training and leading teams, and ensuring operational efficiency in a field-based capacity.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

Responsibilities

Maintain a consistent service standard across all visits

Review visit logs and conduct spot quality checks in the field

Run service recovery calmly and professionally

Identify patterns and fix root causes (training, timing, supplies, communication)

Recruit, screen, and hire attendants (frontline service team)

Train and certify attendants using established checklists and modules

Coach performance, correct drift quickly, and protect the standard

Build a small bench so growth does not break quality

Coordinate weekly schedules with the office admin (you do not handle billing or invoicing)

Ensure visits are completed and properly closed out

Handle access issues, timing issues, and operational friction without escalating everything to the owner

Qualification

Operations managementService quality controlTeam leadershipTraining experienceCoaching frontline staffDocumentation-drivenOrganizational skillsCalm under pressureCommunication skills

Required

2+ years in operations or shift leadership managing teams and service standards

Experience coaching frontline staff and enforcing expectations

Organized and documentation-driven (checklists, logs, follow-through)

Reliable transportation + valid driver's license

Comfortable working in and around private homes

Preferred

Training or onboarding experience

Quality control or audit experience

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees