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Lake Worth Beach · 3 days ago

SENIOR UTILITIES ACCOUNTANT

City of Lake Worth Beach Florida, Lake Worth, FL, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Lake Worth Beach is a city organization seeking a Senior Utilities Accountant to provide leadership and support to a team in the Customer Service Division. The role involves analyzing financial data, preparing reports, and ensuring effective customer service operations.

Government Administration

Responsibilities

Responsible for the daily Customer Service accounting functions

Works closely with the Finance department

Responds to and initiates written customer correspondence regarding payments, adjustments, and complaints, with respect to utility services or other City of Lake Worth Beach concerns

Provides expertise in dealing with complex customer situations, through the implementation and maintenance of an effective program of customer and public relations

Investigates and researches customer accounts and makes billing adjustments and account debits as needed

Reviews cash receipt reports, reconciles and balances receipts, prepares daily cash deposits

Analyze and process customer refunds, Bank Draft and Collection Accounts

Assist in the yearly budget and audits

Supervise, review and evaluate new programs coming ~~online, new credit card processing and Click-to-Gov.~~

Prepare and update monthly information for rate studies, budget or other purposes

Review the accuracy of fees collected for all transactions taken in the department

Reviews and submits monthly and yearly reports

Responsible for department purchasing functions

Change and update rates for Utilities and Waste rates when changes occur

Leader in Customer Service Department for new construction, demos, hydrant meters, new addresses and locations. Includes direct contact with builders, contractors and customers

The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position

Coaches in job performance, judgment, customer care, and reviews errors for improved performance

Prepares, monitors and recommends operational objectives; compiles and submits various training reports, records and logs

Works with other employees, including department directors and division managers

Must be able to work extended hours as necessary, to provide operational effectiveness

Qualification

Accounting principlesUtility customer serviceFinancial reportingMicrosoft OfficeResearchAnalysisMathematical computationsInterpersonal skillsCommunication skillsLeadershipAdaptabilityTeamwork

Required

Bachelor's degree in public administration, business administration or related field

2 years of experience in the delivery and coordination of customer service functions or an equivalent combination of education and/or experience

Valid State of Florida driver's license

Ability to perform mathematical computations with speed and accuracy

Knowledge of utility customer service principles and functions

Knowledge of accounting principles

Ability to plan, review, delegate, and schedule workload of direct reports

Knowledge of research and analysis principles and functions

Skill in the use of personal computers with minimum supervision

Ability to utilize excellent interpersonal skills to establish and maintain effective working relationships with customers and employees

Ability to understand complex oral and written instructions

Ability to communicate clearly, concisely, and with sensitivity to the needs of others in all aspects of written and oral communication

Ability to adjust quickly to rapidly changing priorities and multiple demands effectively

Ability/willingness to perform work to support the vision, mission, values and goals of the department

Ability/willingness to create and support a safe work environment

Advanced Microsoft Office skills

Employees in this position will be required to complete the FEMA Incident Command System (ICS) Certification Levels 100, 200, 700 and 800 within the first six months of employment