Amae Health · 15 hours ago
Member Financial Services Analyst
United States
Full-time
Remote
Mid Level
$63K/yr - $86K/yr
3+ years expAmae Health is dedicated to helping those affected by severe mental illness and is seeking a Member Financial Services Analyst to support their mission. The role involves managing member communications, ensuring access to care, and optimizing revenue cycle operations within a fast-growing behavioral healthcare organization.
Health CareMedicalMental Health
Responsibilities
Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support
Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay
Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience
Oversight, monitoring, and management of the Prior Authorization Process, ensuring timely submission of authorization requests
Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations
Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges
Be part of a culture that values adaptability, resilience, and continuous improvement
Qualification
Required
3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes
Experience using commercial insurance payor portals required
Experience in an externally facing role, ideally working directly with patients, comfort with phone based work required
Solid communicator who can translate complex payer or process issues into clear action steps across teams
High EQ and service orientation, you build trust quickly with colleagues, partners, and patients
Adaptable and resilient, you thrive in fast-moving, ambiguous environments
Organized and detail-driven, you can manage multi-step processes without dropping details
Experience with process optimization and compliance management
Preferred
SMI/BH experience preferred
Medicare and Medicaid experience highly preferred
Benefits
Health Insurance: Comprehensive medical, dental & vision plans
Employee Assistance Program
401(k)
FSA & HSA savings programs
Short & long-term disability
Pre-tax commuter assistance program
Paid time off
Parental Leave - 12 weeks for birth and non birth parent
11 company holidays
Company
Amae Health
Amae Health specializes in integrated outpatient care for individuals with severe mental illness.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
Altos VenturesQuiet CapitalVirtue
2025-11-06Series B· $25M
2024-04-25Series A· $15M
2022-04-19Seed
Leadership Team
Stas Sokolin
Co-Founder & CEO
Sonia Priscilla Garcia
Co-Founder & Chief Growth Officer
Recent News
Behavioral Health Business
2025-12-18
Behavioral Health Business
2025-12-12
2025-11-19
Company data provided by crunchbase