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Beth Israel Lahey Health · 12 hours ago

Switchboard Operator - Nights

Newburyport, MA

Full-time

Onsite

Entry Level

$17/hr - $23.34/hr

1+ years exp

Beth Israel Lahey Health is a prominent healthcare organization seeking a Switchboard Operator for Anna Jaques Hospital. The role involves managing telecommunications services, handling emergency situations, and providing information services to staff and visitors.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Relays incoming, outgoing and interoffice calls using the telephone switchboard

Relays information over paging and beeper systems as needed

Displays patience and tact when dealing with hospital personnel

Presents the department in a positive manner to visitors, vendors, and hospital personnel

Maintains courteous and pleasant attitude 100% of the time to patients, family and staff

Maintains confidential patient and department information

Manages emergency situations for fire and safety as they arise

Responds immediately to Code Blue calls and completes necessary communication

Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications

Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication

Log all information in log book as required

Provides information services to staff, visitors and patients

Trains new switchboard operators as assigned by the chief information officer

Trains switchboard operators for the proper operation of the board, security systems, and paging systems

Demonstrates commitment to professional growth and competence

Attends all mandatory departmental and hospital in-services. Follows written goals and objectives

Seeks education and learning experience in areas of identified growth needs

Qualification

Verbal communicationWritten communicationSwitchboard operationEmergency responseTraining others

Required

Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others

Must possess ability to clearly make overhead announcements for codes and emergencies

High School Graduate or GED