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Johns Hopkins Health Plans · 4 days ago

Sr. Business Analyst

United States

Full-time

Remote

Senior Level

$33.90/hr - $55.98/hr

7+ years exp

Johns Hopkins Health Plans is a leader in provider-sponsored health plans, seeking a Senior Business Analyst to support operational leaders across various functions. The role focuses on delivering insight-driven analytics to improve operational performance and efficiency while collaborating with technical teams and enhancing reporting capabilities.

Health CarePersonal HealthWellness

Responsibilities

Partner closely with Operations leaders to understand business needs and translate them into actionable analytical insights, standardized reporting, and ad-hoc analyses

Support operational functions including claims processing, enrollment, plan management, and customer service through data-driven analysis

Analyze operational performance trends to identify process inefficiencies, root causes, and improvement opportunities, not just produce data extracts

Play a key role in the modernization of the Operations analytics function, supporting the transition to new Enterprise Data Warehouse (EDW) and BI platforms

Develop, maintain, and enhance automated dashboards and reports while also handling manual and exploratory analytical requests as needed

Work with Analytics Engineers and Data Engineering teams to: Understand and document EDW data structures, data models, and source system relationships Serve as a key liaison between Operations stakeholders and technical teams, translating business requirements into clear, well-defined analytical and technical specifications Partner with Analytics Engineering to design, develop, and support the EDW semantic layer, ensuring it aligns with operational use cases and reporting needs Collaborate with technical teams to prioritize and refine data enhancements, balancing business value, data quality, and scalability Improve data accessibility, consistency, and analytical usability across BI tools and reporting platforms Actively support data literacy within Operations, helping business users better understand available data, metrics, and analytical capabilities and enabling more effective self-service analytics

Provide clear, concise storytelling around data to help Operations leaders make informed decisions

Manage multiple concurrent requests, prioritize work effectively, and meet competing timelines

Help define and evolve best practices, documentation, and workflows for the Operations analytics function

Qualification

SQLBI toolsHealthcare dataDatabricksData visualizationAnalytical mindsetOperational improvementOrganizational skillsCommunication skillsTeam collaboration

Required

Strong proficiency in SQL and experience working with large, complex datasets in an Enterprise Data Warehouse environment

Hands-on experience with BI and data visualization tools (e.g., Power BI or similar platforms)

Ability to work across technical and non-technical stakeholders, translating business questions into analytical solutions

Strong analytical mindset with a focus on insights, trends, and operational improvement, not just report creation

Excellent organizational skills with the ability to manage ambiguity and shifting priorities

Strong written and verbal communication skills, including the ability to explain complex analyses to operational leaders

Strong understanding of healthcare data, particularly claims and enrollment data

Knowledge of the claims processing lifecycle, including claim generation and submission, adjudication and payment, adjustments, reprocessing, and downstream impacts

Experience supporting operational teams within a payer, managed care, or health plan environment

7–10+ years of total professional experience, with at least 5+ years in data analytics or business intelligence roles, preferably within healthcare operations

Demonstrated experience supporting operational teams with analytics, reporting, and performance measurement

Bachelor's degree required (e.g., Data Analytics, Information Systems, Business, Health Informatics, or a related field)