Stocksy · 17 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $90K/yr
4+ years expStocksy is an artist-led creative media co-operative with over 1,800 co-owner artists around the world. As a Customer Success Manager, you will guide clients to maximize value from creative content and services, focusing on relationship management and operational excellence to enhance client experiences.
IndustrialPhoto SharingPhotography
Responsibilities
Lead client onboarding, ensuring smooth adoption of Stocksy’s products and services
Monitor account health, usage, and engagement to identify risks and growth opportunities
Champion process adoption and automation to maintain service excellence
Always maintaining good data hygiene in HubSpot
Maintain and grow revenue from assigned accounts
Serve as the primary point of contact for assigned accounts, ensuring clients achieve success across their lifecycle
Ensure client retention across assigned accounts
Manage and support delivery of targeted NPS score from assigned accounts
Collaborate closely with the Sales, Marketing, Curation, and Product teams to support renewals, upsells, and campaign initiatives
Conduct Quarterly Business Reviews (QBRs) focused on strategic outcomes and data-driven recommendations
Collect and synthesize client feedback to inform product and content development
Ensure all client touchpoints meet Stocksy’s high standards for creativity, consistency, and care
Qualification
Required
4+ years of experience managing long-term client relationships, ideally within creative, media, or tech environments
Proficiency with CRM and engagement platforms (HubSpot required; ZoomInfo, Zendesk, or similar are assets)
Strong data literacy. Ability to interpret customer usage data, identify churn risks, and act on success metrics
A deep understanding of creative licensing, content marketing, and digital media use cases
Proven ability to collaborate cross-functionally with Sales, Marketing, and Curation teams
Excellent written and verbal communication skills for reporting, client presentations, and negotiations
Benefits
Generous paid time off, including six weeks of paid vacation, unlimited paid sick days, and a paid volunteer day.
Comprehensive health and dental benefits (or a health spending account for team members outside Canada).
An annual $1,000 allowance dedicated to your education and wellness.
Company
Stocksy
Stocksy United aims to set the bar for creativity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Trace Cohen
Chief Executive Officer
Bruce Livingstone
Chairman
Company data provided by crunchbase