Marathon TS ยท 13 hours ago
Cleared Helpdesk Technician (onsite)
Ashburn, VA
Full-time
Onsite
Entry, Mid Level
2+ years expMarathon TS is looking to hire a cleared Helpdesk Technician to work onsite in Ashburn, VA on a newly awarded contract supporting the Department of Homeland Security Customs and Border Protection. This role involves providing IT helpdesk support to field agents and ensuring high-quality documentation while addressing user queries and troubleshooting technical issues.
Information ServicesProfessional NetworkingProfessional ServicesTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing phone support to users of ground sensors, a variety of cameras, drones, seismic sensors
Ensuring that documentation aligns with the highest quality standards while providing effective technical support to users
Analyzing product documentation
Identifying areas for improvement
Writing clear, concise user guides, help manuals, and standard operating procedures
Offering help desk support
Addressing user queries
Troubleshooting technical issues
Ensuring a seamless user experience
Communicating troubleshooting instructions to remote users
Supporting identity management and role assignments
Qualification
Required
Associates degree in Communications, Technical Writing, Information Technology, or a related field
Minimum of 2 years of experience in help desk support
Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software
Strong understanding of help desk software and ticketing systems
Excellent communication skills, both written and verbal, and the ability to present complex information clearly
Active Client EOD or DoD Secret or Top Secret clearance
Company
Marathon TS
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Davis
Chief Growth Officer
Company data provided by crunchbase