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Sprouts Farmers Market · 1 day ago

Claims Analyst

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Sprouts Farmers Market is a neighborhood grocery store focusing on high-quality, farm-fresh produce and natural meats. The Claims Analyst will work within the Risk Management Department to investigate and manage general liability incidents, ensuring timely communication and documentation while collaborating with various stakeholders.

Food ProcessingMeat and Poultry

Responsibilities

Monitor and manage the intake of all general liability incidents, including customer injury, property damage, and automobile-related losses from stores, warehouses, and corporate/store locations

Conduct initial investigations by gathering incident details, obtaining statements from store leadership, witnesses, and third parties, and reviewing available documentation and video footage

Serve as the primary point of contact for claimants during the intake phase, providing timely communication, setting expectations, and responding to questions with professionalism and empathy

Analyze incident information to recommend next steps for review or escalation, including internal resolutions or referral to our TPA

Prepare clear, accurate, and timely incident documentation and submit first notice of loss to third-party administrators as required

Coordinate with internal partners including Store Operations, Category Managers, Food Safety, Safety, Legal, and Risk Management to gather facts, assess hazards, and support incident evaluation

Process incident closures and maintain accurate records within Risk Management Information System (RMIS), ensuring same-day or timely entry when required

Manage a high volume of incidents in a fast-paced environment while maintaining attention to detail and service quality

Within defined authority, assist with minor incident resolution efforts, including customer goodwill gestures when appropriate

Partner with supervisor and/or leaders on complex, high-risk or ambiguous incident

Conduct regular follow-up to ensure timely handling and proper documentation of open incidents

Produce routine and ad hoc reports related

Perform any other duties assigned by management

Qualification

Claims intake experienceRisk management knowledgeInvestigative skillsMicrosoft Office proficiencySpanish language proficiencyCustomer complaint resolutionAttention to detailInterpersonal skillsOrganizational skillsWork independently

Required

Bachelor's degree or commensurate work experience will be considered

Minimum of 0-1 years of experience in claims intake, risk management, insurance, customer complaint resolution, or a related field. Entry-level candidates with strong relevant experience will be considered

Basic understanding of general liability concepts, including personal injury, property damage, and automobile property damage, or demonstrated ability to learn quickly

Strong investigative and interviewing skills with the ability to gather facts and assess next steps efficiently

Ability to prioritize, multi-task, and meet deadlines in a high-volume, fast-paced environment

Excellent written and verbal communication skills

Ability to demonstrate empathy & compassion with strong interpersonal skills and an ability to establish and maintain professional relationships with Sprouts Team Members at all levels, key external partners and third parties

High attention to detail with strong organizational and documentation skills

Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, and experience working within a RMIS platform (Origami)

Ability to handle confidential and sensitive information with discretion

Ability to work independently while also contributing as part of a collaborative team