International Paper · 6 hours ago
Customer Service Representative
Beaverton, OR
Full-time
Onsite
Mid Level
$48K/yr - $64K/yr
3+ years expInternational Paper is a global producer of sustainable packaging and fiber-based products. They are seeking a Customer Service Representative to communicate with customers, process orders, and maintain excellent customer relationships to support effective operations.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
Receiving, processing and monitoring customers’ orders
Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order
Handling customer concerns and communicating to appropriate departments
Involved with continual interaction with production and art departments
Provide excellent customer service through timely and accurate customer communications via email and telephone
Accurately enter customer orders into order entry system
Communicate status of orders to customers
Initiate entry of customer complaints into the customer feedback system
Produce estimates and quotations for customers
Coordinate warehouse inventories, reorder and ship quantities based on established parameters
Work with production staff and utilize internal systems to achieve on-time customer deliveries
Work with sales staff to ensure accurate and timely customer communications
Ensures customer retention/satisfaction
Assist with aspects of training customer relations representatives new to their role
All other duties assigned
Qualification
Required
3-5 years of proven customer service/relations experience with a 'Customer First' focus
Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively
Strong oral, written and e-mail communication skills
Ability to handle telephone conversations, listening and communicating
Computer program knowledge, including Microsoft Outlook, Word, Access, and Excel
Enthusiastic, customer focused, self-motivated, innovative and aggressive
Excellent phone and email etiquette and courteous, professional communication and customer relationship/service
Strong problem solving skills
Key competencies required include: Customer Focus, Action Oriented, Integrity and Trust, Perseverance, Composure
The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
Preferred
BS/BA in appropriate field a plus
Customer service experience in a manufacturing environment a plus
Knowledge in corrugated packaging or flexo-graphic
Benefits
Medical
Dental
Life insurance
Flexible Spending Accounts
Short-term Disability
401(k) and/or Pension (where applicable)
Paid Time Off
Education & Development (including Tuition Reimbursement)
Voluntary Benefits including insurance for home, auto, vision and pets
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Paper, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
Morningstar.com
2025-12-29
2025-11-25
Company data provided by crunchbase