Care Access · 1 week ago
Associate Director, Patient Recruitment Partnerships
United States
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$115K/yr - $145K/yr
6+ years expCare Access is dedicated to improving health access through innovative research and community engagement. The Associate Director, Patient Recruitment Partnerships plays a crucial role in expanding access to clinical research by managing partnerships and ensuring high-quality patient recruitment across various trials.
Clinical TrialsHealth Care
No H1B
Responsibilities
Builds and Leads the Recruitment Partner Ecosystem
Identifies, evaluates, and selects Patient Recruitment Partners and Patient Advocacy Organizations (PAOs) based on therapeutic expertise, reach, compliance, and operational maturity
Leads RFP/RFI processes, negotiates MSAs, SOWs, budgets, and performance-based agreements in partnership with Patient Recruitment and Legal, and onboards mission-aligned partners to expand community reach and improve access for underserved populations
In collaboration with Campaign Managers, defines and oversees the recruitment partner strategy across all trials, aligning partner efforts with study needs and enrollment goals
Establishes performance and compliance expectations (GCP, IRB, HIPAA, SOPs, etc...), serves as the primary partner liaison, and provides ongoing guidance while overseeing financial management, ROI analysis, forecasting, and audit readiness
Continuously identifies inefficiencies and implements scalable, automated processes to support sustainable organizational growth
Manages Partner and PAO Performance, Accountability, and Operational Execution
Owns performance management across Recruitment Partners and PAOs to ensure delivery against contracted screening and enrollment commitments outlined in SOWs
Monitors recruitment funnel metrics, referral quality, pacing, and conversion rates to identify risks, gaps, and optimization opportunities, and drives corrective actions when performance falls short
Conducts regular performance and business reviews to enforce accountability, ensure adherence to scope, compliance, quality, and mission alignment, and validate partner value
Serves as the primary point of contact, building trust-based relationships while proactively resolving issues, aligning expectations, and co-developing improvement plans
Strengthens operational efficiency and scalability by refining SOPs, workflows, and playbooks, and implementing automation and process improvements as appropriate
Leads Cross-Functional Recruitment Strategy and Alignment
Partners closely with Patient Recruitment, Clinical Operations, Marketing, and Analytics to develop, align, and execute recruitment strategies across trials
Drives cross-functional planning, prioritization, and decision-making to ensure recruitment approaches support study needs, enrollment goals, and organizational priorities
Synthesizes data, operational insights, and industry trends into clear strategic recommendations and communicates progress, risks, and opportunities to leadership and trial teams to continuously refine recruitment strategy and maximize partner effectiveness
Partners with Analytics to build and refine forecasting models for patient acquisition and partner throughput
Facilitates knowledge sharing across internal teams regarding partner best practices and market insights
Demonstrates exceptional relationship-building skills and the ability to foster trust across diverse stakeholders
Communicates clearly and confidently, tailoring messaging for vendors, PAOs, sites, and internal teams
Shows cultural awareness and sensitivity when engaging with community-based organizations and patient groups
Thrives in a fast-paced environment and maintains strong organization across multiple competing priorities
Proactively anticipates issues before they escalate and takes ownership of resolving them
Collaborates effectively across functions, ensuring cohesion and alignment in complex workstreams
Adapts quickly to changing circumstances and applies flexible thinking to new or uncertain situations
Demonstrates empathy and patient-centered thinking in all recruitment-related decision making
Maintains awareness of competitive landscape to keep Care Access recruitment strategy differentiated
Qualification
Required
Strong understanding of clinical trial patient recruitment, including funnel dynamics, referral pathways, and barriers to enrollment
Minimum of 6 years of proven experience managing Recruitment Partners and PAOs, including evaluation, contracting, onboarding, and performance oversight
Working knowledge of GCP, IRB, HIPAA and regulatory standards governing recruitment materials, patient communications, and community engagement
Proficiency with analytics and reporting tools (e.g., Tableau, Power BI) and strong data literacy to assess ROI, pacing, and partner performance
Advanced Excel/Google Sheets skills and familiarity with CRM or patient-tracking platforms such as Salesforce or similar systems
Ability to build trust-based relationships and collaborate effectively across internal teams and external partners
Exceptional communication skills with the ability to translate insights, guide strategy, and influence decision-making across stakeholders
Strong strategic thinking and problem-solving skills, with the ability to navigate ambiguity and adapt quickly to changing priorities
Solid project management capability to manage multiple initiatives, timelines, and stakeholders in a fast-paced environment
Mission-driven mindset with empathy, a commitment to patient access, and a continuous-improvement approach to operational excellence
Preferred
Minimum of a Bachelor's degree in Marketing, Biology, Business, Healthcare, or related field preferred
Master's in science, Public Health or related field preferred
Benefits
Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
Company
Care Access
Care Access helps people learn more about their health and participate in clinical research to help find new medicines and cures.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-08-26Grant
Leadership Team
Ahmad Namvargolian
CEO, Co-Founder
Recent News
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