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BCS Financial Corporation · 16 hours ago

Bilingual Spanish/English Customer Service Representative

Oakbrook Terrace, IL, US

Full-time

Hybrid

New Grad, Entry Level

$55K/yr - $65K/yr

BCS Financial Corporation is seeking a Bilingual Spanish/English Customer Service Representative to ensure a positive customer experience for their EssentialCare product clients. The CSR will provide frontline support, respond to member queries, and assist with documentation for claim processing.

Financial ServicesHealth InsuranceInsurance

Responsibilities

Respond to member queries in a timely and accurate manner, via phone, email or chat

Identify member needs and help members understand applicable BCS products and procedures

Assist members and providers with questions regarding product, enrollment, billing and/or claim status questions

Analyze and report product or system related issues as needed

Use de-escalation techniques when interacting with members and providers

Utilize internal software, databases, scripts, and work tools responsibly and appropriately to the needs of each call

Gather customer feedback and share with our Product, Sales, Marketing and Operation teams

Assist with training new CSRs as needed

Qualification

Customer Service ExperienceFluency in SpanishSalesforce proficiencyMulti-tasking abilitiesDe-escalation techniquesMicrosoft Office SuiteTraining new CSRsCommunication skills

Required

High school diploma or equivalent

Experience as a Customer Service Representative in a call center environment

Proficiency with Salesforce or other CRM systems

Proficient with Microsoft Office Suite

Multi-tasking abilities

Experience with de-escalation techniques

Excellent verbal and written communication skills

Preferred

Higher education or certifications in insurance or related fields

Supplemental health product experience

Experience with fixed and hospital indemnity

Fluency in Spanish

Benefits

Full benefits including flexible HSA/PPO medical plans

Dental

Vision

HSA/FSA

401(k) w/ up to 6% company match

Generous PTO starting at 22 days annually

12 paid holidays

Parental leave

Home office and wellness reimbursement

Generous employee referral program

Professional development and development planning: tuition reimbursement, continuing education & assistance obtaining professional certifications

Company

BCS Financial Corporation

BCS Financial Corporation has more than 75 years of experience providing a wide range of insurance and financial solutions for Blue Cross and Blue Shield organizations and commercial partners nationwide.

Founded in 1953