HireRight · 1 day ago
Incident Response Management Project Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expHireRight is the premier global background screening and workforce solutions provider. The Incident Response Management Project Manager plays a critical role in mitigating risks by managing various risk mitigating projects from Discovery to Closure, ensuring timely resolution and effective communication among stakeholders.
Information TechnologySoftware
Responsibilities
Manage IRM (Incident Response Management) issues received via email or Jira from Discovery to Closure
Apply proven project management methodologies (both traditional/waterfall and agile/scrum) to coordinate all planning, development, testing, documentation, and implementation activities
Develop project management deliverables, including project forms, scope, requirements, plans, issue tracking and status reports
Investigate and collect details of the incident in its entirety, validate data received, assess and determine the impact, and engage the appropriate stakeholders
Work with cross-functional teams to fix and remediate the issues in a timely manner. Ensure steps have been taken to suspend production of impacted workflows for ongoing issues
Schedule, lead and facilitate IRM meetings/calls. Document the findings, action items, and next steps
Submit detailed EDM tickets for impact lists. Validate report received and work with EDM to ensure the correct and complete data is pulled
Enforce project deadlines and schedules. Follow up on tickets submitted (Fix, RCA, EDM) to ensure prioritization and progress and escalate as needed
Prepare and upload batches for re-run audits. Work with Operations Mgmt. on upload schedule. Work with PSO on creating custom accounts and/or packages if needed. Monitor batch progress and completion
Engage Operations for post audit review assistance. Spot check results received before finalizing impact then seed the list
Track progress of the projects and deliverables and regularly report status to stakeholders and internal clients
Create client talk track and upon request, client facing RCA, and obtain approval from Compliance before distributing
Update and provide support to Account Management and CET on incidents and next steps. Assist with submitting new orders and client credits as needed
Conduct postmortem “lessons learned” review sessions. Identify gaps in our processes and recommend solutions to optimize the quality of our services and products
Qualification
Required
Bachelor's degree in business or equivalent field of study
Equivalent experience or combination of education and experience will be considered
Minimum two (2) years of experience at HireRight or other Background Screening Operation
Minimum one (1) year experience in business/operations analysis to include learning new processes, applications, and system functionality
Experience in quality and proposing innovative and optimal solutions
Project Management experience or experience leading critical projects or responsibilities
Experience in creating business documentation
Experience working with all levels of an organization including Executive Management
Self-starter with strong leadership, communication, problem-solving and analytical skills
Ability to communicate and work effectively with cross functional teams across the organization
Ability to successfully lead meetings, keep discussion on track towards resolution, delegate and keep stakeholders accountable for tasks
Strong strategic thinking, decision making and risk management qualities
Possesses integrity and resilience to handle pressure and unexpected changes
Highly organized and adaptable
Proficient in utilizing computer systems, with significant experience in Microsoft Office products including Excel, Word, Access, Project PowerPoint, and Visio as well as Internet technologies
Preferred
PMP Certification recommended
Benefits
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
Company
HireRight
HireRight provides on-demand employment screening solutions for a customer base of organizations.
1001-5000 employees
H1B Sponsorship
HireRight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Atlantic
2024-02-16Acquired
2018-07-13Private Equity
2007-08-08IPO
Leadership Team
Euan Menzies
Chief Executive Officer
Guy Abramo
President and Chief Executive Officer
Recent News
dcm.com
2026-01-07
Company data provided by crunchbase