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Guidelight · 9 hours ago

Telehealth Service Coordinator

United States

Full-time

Remote

Entry, Mid Level

$27/hr - $32/hr

2+ years exp

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP and IOP services. As the Telehealth Service Coordinator, you will ensure seamless delivery of virtual programming and telehealth services, serving as a primary contact for clients and supporting high-quality care experiences.

Health CareMedicalOutpatient CareWellness

Responsibilities

Ensure clients have the necessary technology and knowledge to participate in virtual services successfully

Welcome and orient clients to Guidelight’s virtual programs, covering administrative and technological readiness and program expectations

Serve as a point of contact for day-to-day administrative, case management or operational issues in virtual care delivery

Schedule appointments and coordinate with clinical staff to ensure smooth transitions between sessions

Manage incoming calls and web inquiries, providing accurate information and directing clients to the appropriate staff, as needed

Assist clients and providers with sending prior medical records and uploading them into the EHR

Track and maintain missing documentation to ensure completeness and compliance

Support the virtual clinic with admission, assessment and attendance related documentation and client coordination

Troubleshoot basic technical issues and escalate to IT or platform support as needed

Serve as a primary contact for clients experiencing technical challenges in maintaining or initiating access during virtual clinic programming

Track and maintain detailed records of patient interactions, referrals, and intake assessments in Guidelight’s CRM and EMR

Verify insurance information and assist with billing inquiries as needed

Collaborate with clinical staff to address patient needs in a timely and empathetic manner

As needed, conduct screening assessments to obtain initial information from the patient to aid therapists in evaluating client clinical fit

As needed, support discharge planning and post-care follow up processes

Adhere to all company policies and procedures, including HIPAA and confidentiality standards

Qualification

Healthcare experienceCRM proficiencyEMR proficiencyTechnical supportOrganizational skillsProactivityInterpersonal skillsCommunication skillsAdaptabilityCollaborationDetail-oriented

Required

Bachelor's degree

2–3 years of experience in a healthcare or customer service setting

Comfortable navigating multiple platforms (e.g., CRM, EMR) and intermediate computer proficiency

Strong organizational, multitasking, and time-management skills in a fast-paced environment

Exceptional interpersonal and communication skills, with the ability to handle patient concerns professionally and empathetically

Commitment to diversity, equity, and inclusion in a culturally competent work environment

Preferred

Background in behavioral health or virtual care management

Knowledge of mental health terminology and procedures

Company

Guidelight

Guidelight elevates behavioral healthcare by bridging the gap between inpatient and outpatient and allowing people to conveniently access transformative care while continuing to meet obligations and do the things they value, if they choose.

Founded in 2023

Glencoe, Illinois, USA

51-200 employees