Chick-fil-A Corporate Support Center · 19 hours ago
Agent, Marketing and Training
US-GA-Atlanta
Full-time
Hybrid
New Grad, Entry Level
0+ years expChick-fil-A Corporate Support Center is seeking an entry-level Business Services Agent for their Support Now team. This role involves providing front-line support to Chick-fil-A Restaurants in various operational areas, ensuring timely solutions and exceptional customer experiences.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Provide an effortless customer experience to make it easy for Restaurants to get answers and solve problems
Utilize ticketing system to communicate and thoroughly document issues and opportunities
Manage ticket queue daily to make sure all tickets are updated, communicated, and resolved effectively
Answer questions and resolve issues related to marketing, payroll, facilities & equipment, supply central, restaurant training, supply chain and treasury
Keep informed of new campaigns and rollouts impacting restaurants
Utilizing KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
Follow all Standard Operating Procedures
Advocate for the restaurant and own issues until completion
Attend and pass all required training to adequately support the platforms and restaurants
Support departmental goals such as Quality, Customer Satisfaction and other key metrics
Adhere to published schedule and maintain excellent attendance
Qualification
Required
Earned an Associate's degree or actively enrolled in undergraduate four-year degree (Bachelors) program
Provide an effortless customer experience to make it easy for Restaurants to get answers and solve problems
Utilize ticketing system to communicate and thoroughly document issues and opportunities
Manage ticket queue daily to make sure all tickets are updated, communicated, and resolved effectively
Answer questions and resolve issues related to marketing, payroll, facilities & equipment, supply central, restaurant training, supply chain and treasury
Keep informed of new campaigns and rollouts impacting restaurants
Utilizing KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
Follow all Standard Operating Procedures
Advocate for the restaurant and own issues until completion
Attend and pass all required training to adequately support the platforms and restaurants
Support departmental goals such as Quality, Customer Satisfaction and other key metrics
Adhere to published schedule and maintain excellent attendance
0-2 year's work experience
Working knowledge of Microsoft Office
Ability to work independently with minimal supervision
Must be able to type at least 40 wpm
Preferred
Bachelor's degree in Information Technology; Computer Information Systems; Business, Marketing Degree or related field
0-2+ years Help Desk/Call Center experience
Customer service experience
Hospitality and/or Chick-fil-A restaurant experience, a plus
Knowledge and understanding of Chick-fil-A's corporate Core Four Principles and Corporate Purpose
Proficient with Word, Excel, PowerPoint
Analytical skills and problem-solving
Accountability
Adaptability
Outstanding verbal and written communication skills
Attention to details and good documentation skills
Good interpersonal skills
Ability to use good reasoning to interpret data
Building strong relationships and motivating others
Self-motivator, works well under pressure and able to multi-task
Decision-making
Ability to manage workload
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
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