Hilton St. Petersburg Carillon Park · 13 hours ago
Vice President of Operations
2001 Market Street Suite 3500 Philadelphia Pennsylvania 19103 US
Full-time
Onsite
Director/ExecutiveHilton St. Petersburg Carillon Park is seeking a Vice President of Operations to lead a regional team of hotel professionals. The role involves directing operations, achieving revenue growth, and ensuring satisfaction for corporate, guests, franchisees, and employees.
Hospitality
Responsibilities
Lead a regional team of hotel professionals at all levels to achieve revenue growth and corporate, guest, franchisee, and employee satisfaction goals
Direct and support operations by enforcing and implementing development standards, fostering owner relations, and taking effective action to optimize the quality and performance of the portfolio
Interview, select, train, and coach associates, ensuring performance aligns with brand standards and HHM Hotels core values
Maintain a culture of honesty, communication, and personal growth while building collaborative relationships
Set and maintain protocols and standards, holding the team accountable to ensure productivity and professionalism consistent with HHM’s reputation
Achieve profit, sales, and market share goals by developing and implementing strategic regional plans and individual property initiatives
Communicate and reinforce the vision, values, and identities of the respective brands to hotels and the team
Analyze hotel performance indicators and trends to develop targeted, measurable strategic plans for improvement
Oversee plan execution by effectively utilizing field teams and central resources to drive business results
Build strong owner and management company relationships to influence active engagement in performance plans and revenue growth
Foster open communication with owners and operators, effectively managing disagreements to drive optimal results
Take corrective actions as necessary to reinforce brand standards and recognize representative hotel performance to foster teamwork
Contribute to the development of operating concepts, processes, and guidelines for the hotel portfolio
Participate in the development of corporate strategies to support customer service, brand identity, and revenue goals
Analyze hotel performance data to develop and implement plans that improve guest services and loyalty
Ensure hotels operate in compliance with legal obligations and follow sustainability practices
Qualification
Required
Extensive hospitality operations experience leading to a regional director or higher level leadership role
Strong financial and business acumen with the ability to communicate effectively at the C-suite level
Experience with hotel management companies overseeing a portfolio of full-service, select-service, and lifestyle hotels (branded or independent)
Ability to interact with and present to a variety of stakeholders, including hotel associates, owners, and boards of directors
Frequent regional travel is required to support the portfolio
Work extended hours and remain readily available to hotel and corporate leaders as needed
Preferred
Bachelor of Science degree preferred
Benefits
Medical, Dental and Vision Health Insurance
Paid Time Off and 401k Company Match
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Bonuses and Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Technology Reimbursements
Referral Bonus Program
Company
Hilton St. Petersburg Carillon Park
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase