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Rush Copley Medical Center · 5 days ago

Customer Service Liaison

Aurora, IL

Part-time

Onsite

New Grad, Entry Level

Rush Copley Medical Center is seeking a Customer Service Liaison to provide a warm and friendly welcome to visitors, patients, and families as they enter the hospital. The role involves greeting individuals, providing directions, answering informational questions, and assisting in problem-solving to ensure an excellent hospital experience.

Health CareMedical

Responsibilities

Proactively ensures a warm, friendly welcome and initial impression for visitors, patients and families as they enter the hospital lobbies

Greets and provides directions to their respective destinations

Answers informational questions regarding locations of departments, physician offices, contact people, hours of operation, visiting hours, etc

Provides appropriate screening of visitors, assists in problem-solving as indicated, and helps to ensure an excellent hospital experience in keeping with the Rush Copley Promise behaviors

Qualification

Customer serviceBasic computer skillsBilingual in SpanishInterpersonal skillsCommunication skillsProblem-solving

Required

High School Graduate or GED required

Excellent interpersonal and communication skills

Customer service and problem-solving skills

Basic computer skills

Preferred

Bilingual/fluent in Spanish is beneficial

Company

Rush Copley Medical Center

RUSH Copley Medical Center, a hospital in Aurora, Illinois, has provided quality health care to the residents of greater Fox Valley for more than 130 years.

Founded in 1886